Responsible for successful daily operations of ensuring each team member meets or exceeds guest service expectations and ensures team members work well together
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This position will serve as a Manager on Duty in the evenings and weekends in the absence of the GM & Facilities Property Manager.
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Directly Supervises the Front Desk: hiring, training and development, performance evaluations, and terminations.
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Maintains Quality Assurance and Guest Service Survey scores within Marriott Green Zone
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Assists General Manager in the development of the hotel's annual budget
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Monitors performance against plan for Front Desk, Housekeeping, Bistro and Engineering
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Maintains cost control systems for staffing, food and beverage inventory
Contributes to the profitability and guest satisfaction perception of all hotel departments
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Enforces Hotel and Poteat Hospitality policies and procedures
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Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
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Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting
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Schedules staff according to labor standards and forecasted occupancy
Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts
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Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image
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Maintains productivity and labor cost goals
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Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits, and supplies
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Conducts monthly department meetings
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Attends all community functions (Chamber, community representative)
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Monitors all brand initiatives and community initiatives
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Completes projects as determined by the General Manager
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Other duties as assigned, of which the associate is capable of performing