Job Summary
We are seeking an experienced and dynamic Bar/FOH Manager to oversee the daily operations of our bar and support of FOH staff. The ideal candidate will possess a strong background in food service management and demonstrate exceptional leadership skills. This role requires a passion for hospitality, a keen eye for detail, and the ability to create an inviting atmosphere for guests while managing a team effectively.
Duties
- Supervise and manage staff, ensuring high levels of customer service and satisfaction.
- Oversee inventory control, including ordering supplies, managing stock levels, and conducting regular inventory audits.
- Train and develop staff in areas such as food handling, customer service, and bar operations.
- Maintain cleanliness and organization of the bar area in compliance with health and safety regulations.
- Implement effective cash handling procedures and ensure accurate reporting of sales.
- Collaborate with kitchen management to ensure seamless service between the bar, FOH and dining areas.
- Train staff on best practices and menu training ensuring consistency and upholding quality standards on every menu item.
- Manage shift schedules and time off requests to ensure adequate staffing during peak and non-peak hours.
- Handle customer inquiries, comments, complaints and resolve any issues promptly to enhance guest experiences.
- Assist in budgeting and financial planning for the bar operations.
- Assist GM in setting and exceeding employee and store targets.
- Greeting and advising all guests in a professional manner.
- Problem solving any equipment/technological issues.
- Managing daily paperwork and procedures.
- Creating and sustaining present and future relationships with customers, employees and vendors.
- Submit suggested improvements to the running and development of the business to the GM.
- Help to update & build SOP's and checklists keeping the business at the forefront of hospitality service.
- Ensure employees follow all guidelines, policies and procedures.
Qualifications
- Proven experience in restaurant management or bar management within a casual dining environment.
- Strong knowledge of craft cocktails, food preparation, cooking techniques, and food safety regulations.
- Familiarity with POS systems, specifically Toast. Will train.
- Excellent cash handling skills with experience in financial reporting and tip-out SOPs.
- Demonstrated ability to lead a team effectively, including training and development of staff members promoting staff retention.
- Background in hospitality management or culinary experience is a plus.
- Experience with a robust to-go/grab and go environment or catering is advantageous.
- Barista skills and overall knowledge of all thing's coffee a plus.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Exceptional communication skills to foster positive relationships with guests and team members alike.
- A passion for the food industry and commitment to delivering outstanding customer service. Join our team as a FOH/Bar Manager where you can showcase your leadership abilities while creating memorable experiences for our guests!
Powered by JazzHR