Assistant General Manager, American Family Field

The opportunity

Delaware North Sportservice is seeking an Assistant General Manager to assist with overseeing ballpark operations at American Family Field in Milwaukee, Wisconsin. In this role, you will serve as a key operations leader, responsible for developing and leading high‑performing teams, managing day‑to‑day operational processes, and overseeing budgets and expenses. The Assistant General Manager plays a critical role in delivering exceptional guest experiences while driving operational excellence across all areas of the ballpark.

Pay

Minimum - Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Assist in establishing and implementing current and long-term objectives, plans and policies, and budget
• Build and maintain healthy relationships with license partners and maintain positive guest relations, ensuing enjoyable and memorable experiences
• Supervise and coordinate the activities of unit management and oversee supervision of team members and ensure company policy and procedures are followed
• Oversee the recommendation and creation of prices and portions for products and services within the approved profit plan
• Ensure compliance with federal, state, and local regulations regarding liquor, sanitation, payroll, and employment

More about you

• A Bachelor's degree in hospitality, business or related, or equivalent experience
• Minimum four years' experience in premium food and beverage hospitality, with a strong preference for both premium and concessions in a high volume sports environment
• Strong P&L management skills
• Ability to coach and mentor a diverse workforce, working independently and as part of a team
• Organizational and time management skills, as well as written, verbal, and interpersonal communication skills
• Proven experience in providing excellent customer service

Shift details

Days

Evenings

Holidays

Weekends

Who we are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.