Assistant Front Office Manager

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on Los Angeles. Designer Kelly Wearstler seamlessly elevates 147 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists.

Discover a trio of inviting dining destinations in one historic location, alongside a refined split-level rooftop pool deck with uninterrupted views of the city lights; plus 12,000 square feet of distinctive event spaces, including two suites that integrate the building's sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Job Overview

The Assistant Front Office Manager is responsible for leading our front office team in delivering an exceptional luxury guest experience. As a key member of the leadership team, you will support the Front Office Manager in overseeing daily front desk operations, ensuring seamless check-ins and check-outs, and maintaining the highest standards of hospitality. You will play a pivotal role in training and mentoring staff, resolving guest concerns and upholding Downtown L.A. Proper's commitment to personalized service and excellence.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure a warm, personalized and efficient welcome for all guests, anticipating their needs and exceeding expectations
• Handle guest concerns and special requests with professionalism and discretion, resolving issues promptly to maintain high guest satisfaction
• Monitor and enhance guest touchpoints, ensuring consistency in service and alignment with Downtown L.A. Proper's luxury standards

Front Desk & Operational Leadership

• Supervise daily front office operations, including check-ins, check-outs, reservations and room assignments
• Assist in managing room inventory, rate availability and guest preferences to optimize occupancy and revenue
• Ensure compliance with all hotel policies, procedures and brand standards
• Collaborate with housekeeping, reservations and other departments to ensure seamless communication and service delivery

Team Management & Training

• Lead, mentor and train front office associates, fostering a culture of excellence and continuous improvement
• Assist with scheduling, performance evaluations and team development initiatives
• Provide hands-on support during peak hours, ensuring efficiency and guest satisfaction

Revenue & Financial Responsibilities

• Support the Front Office Manager in managing departmental budgets and cost controls
• Monitor upselling opportunities and encourage team members to maximize revenue through room upgrades and additional services
• Ensure accurate billing, cash handling and financial transactions at the front desk

Technology & Reporting

• Utilize property management systems (PMS) and other hotel software to manage reservations, guest profiles and reporting
• Analyze guest feedback and operational data to identify areas for improvement and implement necessary changes

Qualifications & Experience

• 2+ years of front office experience in a luxury or boutique hotel environment, with at least 1 year in a supervisory role
• Strong leadership skills with the ability to inspire and motivate a team
• Exceptional guest service, communication and problem-solving skills
• Proficiency in hotel management systems (Opera, PMS, or similar) and Microsoft Office
• Knowledge of revenue management principles and front desk financial procedures
• Ability to work flexible shifts, including evenings, weekends and holidays as needed
• Fluency in English required; additional languages are a plus

Salary

• $70,304 - 73,000

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.