Assistant Front Desk Manager - NCED Hotel & Conference Center

Job Responsibilities

• Maintains a high level of customer service, hospitality, and professionalism.
• Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving.
• Supports team members in meeting and exceeding guest expectations.
• Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information.
• Assists with preparing and distributing weekly Group Summaries.
• Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator.
• Ensures effective communication between all departments.
• Helps resolve guest, client, and staff concerns quickly and professionally.
• Assists with reviewing Group Resumes and preparing teams for incoming groups and events.
• Supports special billing processes, rate code understanding, and reservation accuracy.
• Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA.
• Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime.
• Assists with payroll accuracy, timecard verification, and obtaining necessary signatures.
• Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager.
• Participates in conducting staff meetings and trainings.
• Assists with interviewing and onboarding when vacancies occur.
• Helps maintain safety, cleanliness, and organization of office and work areas.
• Ensures compliance with local health codes and operational standards.
• Performs other duties as assigned.
• Schedules and prepares for staff meetings and trainings.
• Prepares yearly performance reviews and schedules time to discuss with each employee.
• When vacancies occur, participates in the interview process for potential hires.
• Ensures that all employees understand emergency procedures so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion.
• Retail responsible for inventory, ordering, receiving, efficiency of Gift Shop operations
• Ensuring compliances with Health Code inspections and ensuring we are compliant with all local agencies.
• Responsible for maintaining safe, clean, and well-organized office and work areas.
• Recruit and train all front desk personnel.
• Oversee all front desk operations.
• Any other duties as assigned.
• Assists with making of Starbucks drinks
• Responsible for learning the We Proudly Brew Program
• Assisting with inventory counts as directed

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Associate degree in Hospitality, Business, Retail Management, or related field preferred; or equivalent experience. 1-2 years of hospitality or customer‑service leadership experience required.
• Prior retail experience strongly preferred, including inventory management, merchandising, point‑of‑sale systems, and maintaining visual standards.
• Strong computer skills, including OPERA, Outlook, Word, Excel, and hotel‑related systems (preferred). RetailPro,
• Excellent verbal and written communication skills.
• Strong organizational, problem‑solving, and multitasking abilities in a fast‑paced environment.
• Ability to coach, train, and support a diverse team.
• Ability to work independently with strong time‑management skills.
• A strong commitment to teamwork, guest service excellence, and maintaining high operational standards.
• Associate degree in Hospitality, Business, Retail Management, or related field preferred; or equivalent experience.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.