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The Team at the Hilton Portand Downtown is currently seeking their next Assistant to join the team.
The ideal candidate will possess the following qualifications:
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
- Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
- Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.
- Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.
- Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant Food & Beverage Manager, you're not just supporting daily operations of one or more dining outlets - you're contributing to creating memorable guest experiences that leave a lasting impression.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here''s what you''ll do during a typical day:
- Support seamless operations: Assist in managing daily food and beverage operations, including guest service, quality control, inventory, reservations, marketing, and reporting
- Enhance guest satisfaction and service excellence: Assist with the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
- Deliver consistent quality: Ensure food presentation meets high standards and monitor cost and portion controls to maximize value
- Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, feedback and recognition to foster a positive and productive work environment
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Here''s what you''ll do during a typical day:
- Support seamless operations: Assist in managing daily food and beverage operations, including guest service, quality control, inventory, reservations, marketing, and reporting
- Enhance guest satisfaction and service excellence: Assist with the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
- Deliver consistent quality: Ensure food presentation meets high standards and monitor cost and portion controls to maximize value
- Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, feedback and recognition to foster a positive and productive work environment
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing