Assistant Facilities Manager

Jones Lang LaSalle IP

Nashville, TN

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JOB DETAILS

SKILLS

Access Control, Artificial Intelligence (AI), Best Practices, Building Systems, Business Administration, Commercial Real Estate, Communication Skills, Computerized Maintenance Management System (CMMS), Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Delivery Management, Documentation, Electricity, Emergency Procedures, Emergency Response, Enterprise Applications, Facilities Management, Facility Management Software, Fire Alarm, General Handyperson, HVAC, Hospitality and Tourism, IBM Maximo Asset Management, Information/Data Security (InfoSec), Investment Management, Investment Services, Leadership, Legal, Life Safety Systems, Logistics, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Order Delivery, Performance Analysis, Performance Metrics, Plan Meetings, Plumbing, Presentation/Verbal Skills, Preventative Maintenance, Property Maintenance, Property Management, Quality Metrics, Real Estate, Reporting Dashboards, Safety Process, Safety/Work Safety, Service Delivery, Service Level Agreement (SLA), ServiceNow, Technical Leadership, Technical Writing, Training Program, Trend Analysis, Vendor/Supplier Management

LOCATION

Nashville, TN

POSTED

1 day ago

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

AssistantFacilities Manager JLL

What this job involves:

JLL is seeking an Assistant Facilities Manager in Nashville, Tennessee to serve as a critical partner to the Facility Manager in delivering exceptional facility operations across a portfolio of properties. This role combines customer-facing concierge services, technical work order coordination, and proactive facilities management to create seamless experiences for tenants and visitors. You'll act as the operational nerve center managing daily service delivery, coordinating vendor activities, and ensuring every interaction reflects JLL's commitment to excellence. If you thrive in a dynamic, client-focused environment where hospitality meets facilities expertise, this opportunity offers the perfect platform to make an immediate impact while developing your facilities management career.

What your day to day will look like:

You'll serve as the welcoming face of the facility, greeting visitors and tenants with hospitality-focused service. Your morning begins at the concierge desk managing guest access, coordinating meeting room setups, and providing wayfinding assistance. Throughout the day, you'll intake and triage work orders through the CMMS, coordinating with technicians and vendors to resolve HVAC, electrical, plumbing, and general repair issues while monitoring service level agreements.
You'll proactively develop tenant relationships through regular communication, responding to requests via desk, phone, and email. When issues arise, you'll assess impact and escalate critical concerns to the Facility Manager with clear briefings and recommended actions. Your vendor coordination responsibilities include conducting janitorial and landscape inspections, creating work scopes, scheduling maintenance activities, and monitoring contractor performance against quality standards.
Your afternoons often involve drafting tenant communications about planned maintenance or service updates, managing package deliveries, and supporting special event logistics. You'll monitor KPI dashboards to track response times, resolution rates, and tenant satisfaction scores, ensuring the portfolio consistently achieves client performance targets.
Throughout each day, you'll maintain detailed documentation in the CMMS, perform post-resolution quality checks with requestors, and identify trends that could signal emerging operational risks. When emergencies occur-fire alarms, floods, power events-you'll coordinate immediate response activities, log incidents comprehensively, and support remediation efforts.
You'll collaborate closely with the account team to implement integrated facilities management best practices, contributing ideas that drive operational efficiency and innovation. Your week concludes with preparing service metrics reports and dashboards that provide leadership with visibility into workload, spending, and service delivery performance.

Required Qualifications:

Associate or Bachelor's Degree in Facilities Management, Property Management, Business Administration, or equivalent work experience demonstrating relevant expertise.
Strong verbal and reading communication skills with ability to comprehend technical documents, safety protocols, work orders, and client requirements while clearly articulating information to diverse audiences.
Minimum of two years of hands-on experience in facilities management, property operations, or a customer service-intensive field with technical coordination responsibilities.
Proficiency with Computerized Maintenance Management Systems (CMMS) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint) for documentation, reporting, and communication.

Preferred Qualifications:

Experience working in multi-tenant commercial office environments or corporate facilities settings where client relationship management is essential.
Familiarity with building systems including HVAC, electrical, plumbing, life safety, and access control systems sufficient to understand service requests and coordinate appropriate responses.
Basic knowledge of facilities management standards, preventive maintenance programs, and vendor management practices that can be further developed through on the job training.
Previous experience using specific CMMS platforms such as Archibus, Maximo, ServiceNow, or similar enterprise facilities management software.
Background in hospitality, concierge services, or guest relations demonstrating strong service orientation and ability to create exceptional visitor experiences.
Understanding of key performance indicators, service level agreements, and dashboard reporting relevant to facilities operations and client satisfaction measurement.
Demonstrated track record of delivering exceptional customer service in both internal and external contexts, with examples of going above and beyond to meet client needs.
Knowledge of emergency response procedures, life safety protocols, and incident documentation practices, or willingness to quickly learn these through JLL's training programs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Nashville, TN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Assistant Facilities Manager

Jones Lang LaSalle IP

Nashville, TN

About the Company

Jones Lang LaSalle IP

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