The Assistant Director of Housekeeping plays a vital role in opening and managing the housekeeping department, ensuring high cleanliness standards across guestrooms, public, and back-of-house areas.
• Oversees staffing, training, supervision, and compliance with policies and procedures.
• Manages inventory, monitors guest feedback, and maintains operational efficiency to meet financial goals.
• Coordinates with other departments to enhance guest satisfaction and ensures proper supplies, uniforms, and equipment for staff.
• Supervises daily operations, conducts inspections, and provides staff training and feedback.
• Develops strong team relationships, schedules staff, and enforces policies fairly.
• Focuses on delivering exceptional customer service, handling guest issues, and continuously improving service quality.
• Participates in hiring, employee recognition, and addressing staff concerns.
• Qualifications include 2-3 years of hotel Rooms Management experience, strong communication skills, proficiency in Microsoft Office, and a service-oriented approach.