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Assistant Director - TTU Graduate Online Financial Aid

Texas Tech University

Lubbock, TX

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JOB DETAILS
SALARY
$44,500–$57,900 Per Year
SKILLS
Accreditation Standards, Administrative Skills, Analysis Skills, Budgeting, Communication Skills, Customer Support/Service, Financial Administration, Financial Aid, Financial Policies, Financial Regulations, Financial Systems, Leadership, Maintain Compliance, Microsoft Excel, Online Communications, Operations Processes, Organizational Skills, People Management, Policy Development, Presentation/Verbal Skills, Procedure Development, Regulations, SAP, Safety Compliance, Safety/Work Safety, Service Delivery, Strategic Planning, Student Loans, Student Services, Team Player, Time Management, Writing Skills
LOCATION
Lubbock, TX
POSTED
3 days ago

Major/Essential Functions

  • Assist in the development of strategic planning initiatives and unit objectives to ensure appropriate use of financial, administrative, staffing resources, and alignment with the strategic plan.
  • Assists in the development of operating policies and procedures to comply with regulations, institutional policies, and unit objectives. Ensures compliance with institutional, state, and federal policies, procedures, and regulations.
  • Provides clear and timely communication to online graduate students, staff, faculty, and university leadership on financial aid policies, processes, and regulatory updates.
  • Delivers high-quality, personalized financial aid counseling to students, families, and campus partners by providing clear guidance, resolving concerns, and ensuring a supportive and responsive experience. Champions a student-focused service model, ensuring transparency, accessibility, and responsiveness to the unique needs of online graduate and professional students.
  • In collaboration with SFAS leadership, manage and oversee the operational aspects of the graduate online area and frequently makes decisions by exercising discretion and independent judgement.
  • Assist with the coordination and administration of Federal Title IV aid programs for eligible students. Maintains knowledge of federal, state, and institutional financial aid regulations, including Title IV, SAP, Gainful Employment, and accreditation standards.
  • Communicates financial aid availability and eligibility criteria to potential recipients. Monitors continuing eligibility of recipients and counsels recipients whose aid eligibility is in jeopardy.
  • Drives initiatives to modernize communication tools, digital workflows, and student service delivery.


Grant Funded?

No

Pay Basis

Monthly

Schedule Details

M-F / 8-5

Work Location

Lubbock

Preferred Qualifications

  • Familiarity with financial aid systems, specifically Banner, preferred.
  • Comfort working with data, as well as admissions and financial aid systems.
  • Supervisory experience and ability to effectively oversee staff who must maintain a high level of accuracy.


Department

Student Financial Aid

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technician experience. Additional job related education may be substituted for the required experience on a year-for-year basis.
 

Does this position work in a research laboratory?

No

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family

Academic and Student Services

Job Sub Family

Financial Aid

Knowledge, Skills, and Abilities

  • Strong written and oral communication skills.
  • Excellent customer service skills, with a student-centered approach to financial aid work; strong analytical and organizational skills.
  • Must be able to work with a group and/or complete solo projects.
  • Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this position. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.)


Annualized Pay Range

$44,500 - $57,900 - $71,200

About the Company

T

Texas Tech University