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Assistant Director of the Shocker Stores

Wichita State University

Wichita, KS

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JOB DETAILS
SKILLS
Analysis Skills, Budget Reporting, Business Administration, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Financial Management, Leadership, Lift/Move 50 Pounds, Marketing, Mentoring, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Strategy, Operations, Operations Management, Operations Processes, Organizational Skills, Payroll Administration, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Profit & Loss, Promotional Programs, Retail, Retail Management, Retail Operations, Schedule Development, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Writing Skills
LOCATION
Wichita, KS
POSTED
1 day ago
Assistant Director of Shocker Stores

Location: Wichita, KS (Wichita State University - Rhatigan Student Center & Braeburn Square)
Department: Shocker Stores
FLSA Status: Exempt
Reports To: Director of Shocker Stores

Position Overview

The Assistant Director of Shocker Stores is a dynamic leadership opportunity for a retail professional who thrives in a fast-paced, customer-focused environment. This role blends hands-on operational management with strategic planning to shape a vibrant, engaging retail experience across multiple campus locations.

As a key member of the leadership team, you will help guide daily operations, develop staff, drive promotions, and support long-term growth initiatives, all while championing exceptional service and the Shocker spirit.

Why Join Us?

We offer more than just a job; we provide a rewarding career with an outstanding benefits package:
  • Generous paid time off, including vacation, sick leave, and holidays
  • Excellent health benefits (medical, dental, and vision coverage)
  • Exceptional retirement contributions to support your long-term financial goals
  • Opportunities for professional growth and leadership development
  • A collaborative, team-focused environment within a vibrant campus community
Key Responsibilities

Operational Leadership
  • Support and oversee daily retail operations across all Shocker Store locations, including the Rhatigan Student Center, Braeburn Square, and external venues (Koch Arena, Eck Stadium, pop-up shops, etc.)
  • Ensure high standards of customer service, merchandising, and store presentation
  • Monitor inventory accuracy and support profitability goals
Team Leadership & Development
  • Supervise retail staff and student employees, fostering a positive, service-oriented culture
  • Develop schedules, manage attendance, and assist with payroll processes
  • Train and mentor employees to deliver exceptional customer experiences
Strategic & Program Support
  • Assist in developing and executing promotions, marketing initiatives, and special events
  • Collaborate on strategic planning and continuous improvement efforts
  • Help establish and maintain operational policies and procedures
Collaboration & Communication
  • Work closely with leadership and staff across all locations
  • Contribute to a culture of teamwork, accountability, and innovation
Qualifications

Required Education & Experience
  • Bachelor's degree in Business Administration, Retail Management, or a related field
    (Relevant experience may be considered in lieu of degree)
  • 3-5 years of progressive retail management and supervisory experience
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred Skills & Attributes
  • Strong leadership and organizational skills
  • Excellent customer service mindset
  • Ability to manage multiple priorities and meet deadlines
  • Experience with financial management, budgeting, and reporting
  • Strong analytical, problem-solving, and decision-making skills
  • Effective verbal and written communication skills
Work Environment & Physical Requirements
  • Combination of office and retail environments with moderate noise levels
  • Regular standing, walking, bending, and lifting (up to 50 lbs)
  • Ability to work extended hours during peak retail periods

What Makes You a Great Fit

You are an energetic, detail-oriented leader who enjoys improving processes, mentoring teams, and creating engaging customer experiences. You bring both operational expertise and strategic thinking, along with a passion for retail and community.

Apply Today

If you're ready to make a meaningful impact and help shape the future of campus retail, we encourage you to apply and join our team.

About the Company

W

Wichita State University