Assistant Director of Shocker Stores
Location: Wichita, KS (Wichita State University - Rhatigan Student Center & Braeburn Square)
Department: Shocker Stores
FLSA Status: Exempt
Reports To: Director of Shocker Stores
Position Overview
The Assistant Director of Shocker Stores is a dynamic leadership opportunity for a retail professional who thrives in a fast-paced, customer-focused environment. This role blends hands-on operational management with strategic planning to shape a vibrant, engaging retail experience across multiple campus locations.
As a key member of the leadership team, you will help guide daily operations, develop staff, drive promotions, and support long-term growth initiatives, all while championing exceptional service and the Shocker spirit.
Why Join Us?
We offer more than just a job; we provide a rewarding career with an outstanding benefits package:
- Generous paid time off, including vacation, sick leave, and holidays
- Excellent health benefits (medical, dental, and vision coverage)
- Exceptional retirement contributions to support your long-term financial goals
- Opportunities for professional growth and leadership development
- A collaborative, team-focused environment within a vibrant campus community
Key Responsibilities
Operational Leadership
- Support and oversee daily retail operations across all Shocker Store locations, including the Rhatigan Student Center, Braeburn Square, and external venues (Koch Arena, Eck Stadium, pop-up shops, etc.)
- Ensure high standards of customer service, merchandising, and store presentation
- Monitor inventory accuracy and support profitability goals
Team Leadership & Development
- Supervise retail staff and student employees, fostering a positive, service-oriented culture
- Develop schedules, manage attendance, and assist with payroll processes
- Train and mentor employees to deliver exceptional customer experiences
Strategic & Program Support
- Assist in developing and executing promotions, marketing initiatives, and special events
- Collaborate on strategic planning and continuous improvement efforts
- Help establish and maintain operational policies and procedures
Collaboration & Communication
- Work closely with leadership and staff across all locations
- Contribute to a culture of teamwork, accountability, and innovation
Qualifications
Required Education & Experience
- Bachelor's degree in Business Administration, Retail Management, or a related field
(Relevant experience may be considered in lieu of degree) - 3–5 years of progressive retail management and supervisory experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred Skills & Attributes
- Strong leadership and organizational skills
- Excellent customer service mindset
- Ability to manage multiple priorities and meet deadlines
- Experience with financial management, budgeting, and reporting
- Strong analytical, problem-solving, and decision-making skills
- Effective verbal and written communication skills
Work Environment & Physical Requirements
- Combination of office and retail environments with moderate noise levels
- Regular standing, walking, bending, and lifting (up to 50 lbs)
- Ability to work extended hours during peak retail periods
What Makes You a Great Fit
You are an energetic, detail-oriented leader who enjoys improving processes, mentoring teams, and creating engaging customer experiences. You bring both operational expertise and strategic thinking, along with a passion for retail and community.
Apply Today
If you're ready to make a meaningful impact and help shape the future of campus retail, we encourage you to apply and join our team.