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Assistant Director of Student Engagement

Empire State University

New York, NY

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JOB DETAILS
SALARY
$68,000–$70,000 Per Year
SKILLS
Academic Advice, Academic Affairs, Best Practices, Budget Management, Budgeting, Career Counseling, Communication Skills, Conflict Resolution, Continuous Improvement, Customer Support/Service, Data Analysis, Diversity, Educational Administration, Employee Benefits, English Language, Establish Priorities, Event Management, Government, Hardware Virtualization, Higher Education, Interpersonal Skills, Leadership, Maintain Compliance, Mentoring, Multilingual, Multitasking, Needs Assessment, Online Communities, Operational Support, Operations Management, Organizational Development/Management, Process Improvement, Program Evaluation, Program Planning, Project/Program Management, Quality Management, Reporting Dashboards, Reporting Skills, Spanish Language, Staff Training, Student Services, Team Player, Time Management, Training/Teaching, Trend Analysis, University/School Policies, Vendor/Supplier Relations, Willing to Travel, eLearning
LOCATION
New York, NY
POSTED
Today
Job Description:

Empire State University currently seeks applicants for a full-time Assistant Director of Student Engagement. Reporting to the Executive Director of University Student Services, the assistant director is responsible for online and onsite co-curricular activities to support the academic growth of our students and the sense of belonging at the university. The assistant director will focus on building student community across the university in virtual and in-person spaces through supporting clubs and organizations, weekly student engagement events and programs, and annual student events, with a passion for consistent process improvement to keep engagement exciting and relevant.

The incumbent should be a self-starter and self-motivated with a student-centered focus and experience in student life in a higher education setting. Many of our students are working adult learners who learn and engage in a primarily online space. The selected incumbent must be knowledgeable about student services within higher education and should have familiarity with working with adult students in both face-to-face and online learning environments, with the ability to support students of diverse backgrounds.

The Assistant Director of Student Engagement provides support and operational management for student engagement initiatives. This position is responsible for implementing and evaluating innovative programs that foster community, inclusion, and student success in a predominantly online environment. Working closely with the Executive Director of University Student Services, academic departments, and university partners, the assistant director ensures that students - whether part-time, full-time, or in remote locations - have meaningful opportunities for connection and extracurricular involvement.

The assistant director supports, assists, and advises all student organizations in program planning, policies and procedures, event promotion, conflict management, travel, budgeting, conference attendance, etc. This position will design and implement student organization events (ex: orientations, workshops, institutes, etc.), maintain the student organization database, increase engagement in the virtual student union, CONNECTS, participate in staff trainings and meetings, and serve on committees and other programs promoting student activities on campus.

Key Responsibilities:

Program Development and Management
  • Support, coordinate, and execute a comprehensive calendar of online and in-person programs, events, and initiatives that enhance student life and promote belonging within a virtual learning community.
  • Develop and support programming designed for students.
  • Incorporate best practices in student engagement, using data-driven insights to assess student needs and interests.
  • Partner with academic affairs, advising, career services, and other university partners to integrate co-curricular learning outcomes and career readiness themes into student programming.
Student Organization Support
  • Provide training, advising, and administrative oversight for student clubs and organizations, ensuring compliance with university policies and virtual community standards.
  • Support student leaders in event planning, budget management, and organizational management.
  • Manage online collaboration tools and digital platforms, such as SUNY Empire Connects, used by student and academic groups for communication, event promotion, and project management.
  • Be a central point of contact for all student clubs and organizations.
Community Engagement and Inclusion
  • Increase engagement with and usage of the virtual student union, SUNY Empire Connects. Creatively develop ways to enhance usage of the platform and encourage student groups to engage with the space.
  • Develop programming that reflects the diversity of the student body and promotes equity, inclusion, and intercultural awareness.
  • Collaborate with affinity groups, diversity offices, and student government to create virtual spaces where all students feel represented and supported.
  • Partner with external organizations, alumni, and guest speakers to expand opportunities for networking, mentorship, and community involvement.
Assessment and Evaluation
  • Implement assessment tools to measure program impact on student engagement, retention, and satisfaction.
  • Prepare reports, dashboards, and analytics to inform departmental planning and accreditation efforts.
  • Use feedback and participation data to continuously improve program quality and accessibility.
Administrative Leadership
  • Supervise interns, student staff, and program volunteers.
  • Manage program budgets, contracts, and vendor relationships for virtual event platforms and engagement technologies.
  • Stay current with emerging trends in online student affairs, digital community management, and virtual programming innovation.
Requirements:

Required Qualifications:
  • Bachelor's degree from an accredited college or university.
  • A minimum of three years of experience in student services.
  • Demonstrated progression of responsibilities, including experience in program development, event planning, and student organization advising.
  • Strong interpersonal and excellent customer service skills and the ability to work effectively with students, the public, the university community, and external stakeholders.
  • Evidence of ability to communicate, engage, and develop rapport with individuals of diverse backgrounds.
  • Ability to set priorities, meet deadlines, and handle multiple tasks.
  • Ability to collaborate effectively with faculty, staff, and administration from multiple departments.
  • Excellent interpersonal skills and ability to empathize with students in need of academic and non-academic support.
Preferred Qualifications:
  • Master's degree from an accredited college or university in Student affairs, Higher Education Administration, Counseling, or related area.
  • Experience with adult or non-traditional students.
  • Experience working in a geographically distributed environment.
  • Experience providing student services or engagement opportunities, both virtually and in person.
  • Familiarity with student engagement data analytics and digital assessment tools.
  • Bilingual in English and Spanish.
Special Information:
  • This position is located at 4 Park Ave, New York, NY.
  • Employees may also be eligible for additional location-based compensation depending on work location. Any applicable geographic differential is separate from and not included in the posted base salary range.
  • Occasional travel to university locations across New York State may be required to fulfill department, division, and university-wide commitments.
  • May require occasional evening and/or weekend obligations in accordance with student and university needs.
  • Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
  • SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.
Additional Information:

Rank/Salary: Senior Staff Assistant, SL3 / $68,000-$70,000, dependent on experience and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100.

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100. It can also be viewed online at our Safety and Security website.

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:
  • Resume
  • Cover letter
  • Name and contact information of three references

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Returning Applicants - Please click here to login to your Empire State University Employment Account to check your completed application or to update your account.

About the Company

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Empire State University