Assistant Director of Stadium Experience and Operations

Posting Details

Request to Recruit

Position Title Assistant Director of Stadium Experience and Operations Location Boone, North Carolina Faculty Rank No Provide Rank N/A Position Number 0A0681 Department Athletics Office - 120000

Position Summary Information

Primary Purpose

The athletic program at Appalachian State University operates on the premise that intercollegiate athletics is an integral part of the institution's overall program of education. Priority is given to high standards of both academic and athletic quality - the goal being the complete development of the student-athlete.

The purpose of the position in Athletic Administration is to support the mission of the App State Athletics Department by assisting with concessions, parking, and merchandise sales.

Refer to appstatesports.com for more information about our mission, structure, and those that we serve.

Minimum Qualifications

• Bachelor's Degree
• Commitment to customer service and desire to impact game day experience for guests
• Proven ability to work in a high-stakes, fast-paced environment
• Strong interpersonal communication skills
• Computer skills in document/spreadsheet design, (Google Drive, Adobe suite, Canva, etc.)
• Strong time management skills

License/Certification Required Preferred Qualifications

• Master's Degree
• Experience in NCAA Division I College Athletics

Essential Duties and Responsibilities

Duties/Responsibilities include but are not limited to:

• Communicate with supervisor on a weekly basis regarding schedule, current assignments and projects
• Game Day load-in: Assist with load-in and preparation for App State Athletics events
• Stadium Experience & Guest Services: Serve as a concessions, merchandise, and/or guest services representative at various App State Athletics events
• Assist with ordering, inventorying, and stocking of food and beverage selections
• Scheduling concessions and parking staff for game days and preparatory work
• Train Point of Sale Staff to promote food and beverage options to guests
• Thorough cleaning throughout shifts to ensure a healthy work environment
• Training on Payment Card Industry (PCI) Security/Clover equipment for sales transactions
• Serving as a guest service representative by greeting visitors and thanking them for attending
• Always Food Safe and Forklift Training required (training and fees provided)
• Significant weekend and weeknight hours are necessary
• Other duties as assigned

The ideal candidate will collaborate with other departments, show initiative, and execute projects in a timely manner while adhering to expectations on the quality of work. The employee will be certified in food and forklift training and trained in all work duties and responsibilities.

Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty VISA Sponsorship? VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S. Appointment Type 1.0 Work Schedule/Hours Mon-Fri, 8:00-5:00 pm, evening and weekend work is required Number of Hours Per Week 40+ Number of Months Per Year 12 Mandatory Staff No Suggested Salary Range Commensurate with experience Physical Demands of Position

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Specific roles, such as revenue generation positions, often involve lifting, pushing, and pulling heavy carts, as well as handling food items, equipment, and supplies.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Posting Details Information

Posting Date 06/03/2026 Closing Date 06/17/2026 Open Until Filled No Evaluation of Applications Begins 06/05/2026 Proposed Date of Hire 06/29/2026 Special Instructions to Applicants

To be considered, please provide the following:

• Resume
• Cover letter
• List references with contact information

Search Chair Name Harrison Hill Search Chair Email hillhl@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/54547 Posting Number 201501783P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest
• List of References with Contact Information

Optional Documents