Under the supervision of the Director of Quality Assurance, the Assistant Director of Quality Assurance - Program Evaluations support the coordination and implementation of organization-wide quality assurance, incident management, and program evaluation activities at The Arc Montgomery County. This position serves as a resource to staff, people supported, families, and other stakeholders to promote compliance, mitigate risk, and uphold the rights of people supported. The Assistant Director of Quality Assurance - Program Evaluation represents the organization, under direction, during external monitoring, investigations, licensing, and accreditation processes.
JOB-SPECIFIC DUTIES AND RESPONSIBILITIES
I. Incident Reporting
- Complete required DDA Policy on Reportable Incident & Investigation (PORII) training.
- Lead internal incident investigations under the direction of the Director of Quality Assurance.
- Monitor and review incident reports for accuracy, timeliness, and regulatory compliance.
- Ensure appropriate policies and procedures are followed related to the submission of reportable incidents and required follow-up timelines.
- Support incident report training for DSPs, supervisors, and leadership staff as assigned.
II. Program Evaluation
- Conduct and participate in program site reviews.
- Participate in Quality Assurance oversight committees as assigned, including Human Rights, Reportable Incident, Admissions, Discharge and Review, and Safety Review committees, as needed.
- Review and follow up on stakeholder satisfaction surveys for people supported and family members or advocates.
III. External Incident Investigations
- Compile and submit documentation requested by OHCQ.
- Assist with drafting Plans of Correction (POCs) as needed.
- Track and follow up with programs on implementation and compliance with approved POCs.
IV. Licensing/Accreditation
- Support organizational preparation for licensing and accreditation reviews and ongoing compliance.
- Participate in entrance and exit meetings during reviews under direction.
- Assist with drafting Plans of Correction following reviews.
- Support oversight of nursing-related compliance with applicable OHCQ and MBON regulations.
- Assist with preparation and submission of the annual DDA Quality Assurance Plan and monitor approval and compliance.
- Track and follow up with programs on implementation and compliance with approved POCs. VI. Policy and Procedure
QUALIFICATIONS
- Master's degree plus three years of relevant professional experience; or Bachelor's degree plus five years of relevant professional experience; or high school diploma plus nine years of relevant professional experience.
- Three years of experience must be at a supervisory level.
- Must communicate effectively in written and spoken English.
- Must be proficient in Microsoft Outlook, Word and Excel.
- Experience with program evaluation preferred