Assistant Director of Housekeeping

Overview

The Assistant Director of Housekeeping acts as the initial support person to the Director of Housekeeping by overseeing and ensuring the cleanliness of the property in accordance with the Department of Health, Hotel and Company Standards. They are responsible for planning, organizing, and developing the overall operations of the housekeeping department. Follows all policies and procedures while constantly striving to improve all standards of the operation. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service. Responsible for staffing, scheduling, training and developing hourly team members.

Responsibilities

Assistant Director of Housekeeping responsibilities include, but are not limited to:

• Ensuring the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the resort at all times
• Recruiting, training, coaching, onboarding, and counseling housekeeping team members, following company, state, and federal regulations
• Managing finances of housekeeping operations, including budget and inventory controls, etc. in relation to the budget
• Expected to plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping
• Assists with performing reviews of the department, purchasing, reordering, and maintaining supplies/inventory
• Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment
• Service metrics responsibility related to areas of control (i.e. - guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow-up
• Maintain clean and organized work area
• Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms)
• Reports any unsafe work conditions to the Resort Manager or General Manager
• Knowledge of OSHA and safety standards within the housekeeping department
• Other duties as assigned

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Experience in a housekeeping management or supervisory position
• Previous experience managing a team of housekeeping employees through motivation, coaching and development
• Ability to anticipate customer needs, change goals/direction quickly and multitask
• Working knowledge of room management systems
• Experience with managing inventory and ordering supplies
• Strong understanding of cleaning protocols, safety regulations, and OSHA standards
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc...)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!