Posting Details
Posting Summary
Working Title Assistant Director of Help Hub Operations (00016) Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29000016 Agency Brightpoint Community College Division Brightpoint Community College (Div) Work Location Chesterfield - 041 Hiring Range $70,000 - $75,000 (Commensurate with experience and qualifications) Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position No Job Description
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint offers a robust benefits package, including:
Brightpoint Community College invites internal applications from highly motivated individuals to apply for the Assistant Director of Help Hub Operations (ADHH) position. As part of the Student Success team, the ADHH and staff collaborate with others to assist students across various needs, ensuring holistic and personalized support throughout their educational journey. The ADHH is responsible for the overall management of the on-campus and remote services provided by Help Hub staff. The Help Hub staff provide direct service support for students through an integrated help system that facilitates both direct and indirect inquiries toward college care teams. This position supports students at both campuses and may need to work evening or weekend shifts as needed.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Proficiency in the use of PeopleSoft, EAB Navigate, Canvas, Microsoft Office, Google suite preferred. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required. Candidates must be able to work a flexible schedule, including some evenings, occasional weekends and teleworking if required.
Additional Considerations
Bachelor's degree or equivalent. Master's Degree.
Prior experience managing in-person and remote teams.
Operation of a State Vehicle No Supervises Employees Yes Required Travel
As required
Posting Detail Information
Posting Number CLS_4494P Recruitment Type Agency Employee Only - E Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/02/2026 Job Close Date 06/16/2026 Open Until Filled Agency Website https://www.brightpoint.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/96641
Supplemental Questions
Required fields are indicated with an asterisk (*).
Yes
No
Yes
No
Applicant Documents
Required Documents
Optional Documents