Assistant Director of Financial Aid Operations

Posting Details

Posting Details

Working Title Assistant Director of Financial Aid Operations Position Number 00103A Department FINANCIAL AID Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category B Professionals Job Description

The Assistant Director of Financial Aid Operations provides leadership and oversight for the fiscal and loan operations functions within the Financial Aid Office at Old Dominion University. This position is responsible for supervising operational staff, managing federal and institutional fund administration, overseeing cash management and disbursement control activities, and ensuring accurate and compliant loan processing and reconciliation practices. The role serves as a key liaison with the Office of Finance on budgeting and fiscal matters, coordinates state, federal, and institutional audits, and ensures adherence to regulatory requirements and sound fiscal stewardship. The Assistant Director plays a critical role in maintaining operational efficiency, financial integrity, and compliance in support of student financial aid services and institutional goals.

Type of Recruitment Knowledge, skills and abilities

• Proficiency using Excel for data analysis including formulas (VLOOKUP/XLOOKUP), if statements and pivot tables
• Proficiency using software applications including Banner, Microsoft Office software, databases and spreadsheets; ability to learn other software relevant to duties.
• Working knowledge of financial aid principles and regulations.
• Considerable knowledge of federal, state and institutional financial aid regulations and policy as well as university's programs, offerings, and resources.
• Considerable knowledge of customer service standards and the ability to communicate effectively with faculty, administrators, and staff.
• Excellen interpersonal and communication skills, both written and verbal
• Ability to maintain confidentiality and to safeguard the confidentiality of records.
• Demonstrated commitment to continuous improvement.

Special licenses, registration or certification

none

Education or training

None

Level and type of experience

• Considerable experience planning, organizing, and prioritizing multiple tasks and projects simultaneously with frequent interruptions is required
• Some experience with supervision, mentoring, and coaching.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Working experience in higher education

Conditions of Employment

There may be a few weekend and night obligations as needed.

Annual Salary/Hourly Rate Salary range between $ - $55,000-$65,000

Posting Detail Information

Job Requisition Number S03330 Job Open To General Public Open Date 06/15/2026 Close Date 07/06/2026 Open Until Filled No Special Instructions Summary

Along with the completed application, please attach a resume and cover letter.

Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have experience in accounting and with automated general ledger and financial reporting systems?

• Yes

• No

• • Please describe any accounting software you are familiar with.

(Open Ended Question)

• • Describe with specific detail your working knowledge of Title IV financial aid programs and regulations.

(Open Ended Question)

• • Do you have higher education experience with student services such as admissions, registration, tutoring, student financial aid, or veteran's benefits?

• Yes

• No

• • Do you have experience working in a financial aid profession or related field serving a diversified population?

• yes

• no

• • Describe your experience working in an environment with a large volume of data entry?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter