Assistant Director of Employee Experience and Success
Salary
$57,700.00 - $60,500.00 Annually
Location
Charleston County, SC
Job Type
FTE - Full-Time
Job Number
2026082
Agency
University of Charleston
Opening Date
06/12/2026
Closing Date
6/19/2026 11:59 PM Eastern
Agency Specific Application Procedures:
All applications must be submitted online https://jobs.cofc.edu.
Class Code:
AG10
Position Number:
140199
Normal Work Schedule:
Monday - Friday (8:30 - 5:00)
Pay Grade
GEN10
Hiring Range - Min.
$57,700.00
Hiring Range - Max.
$60,500.00
Opening Date
06/12/2026
EEO Statement
Equal Opportunity Employer
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Activity: Collaborates with the director of employee experience and success (director) in the planning, developing and delivery of a wide variety of programs, workshops and development opportunities in different venues, formats, and platforms. This includes, but is not limited to, new employee onboarding, supervisory skills development, employee performance reviews, employee tuition assistance program, employee assistance program, and other policy/process trainings. Responsible for designing lessons, creating curriculum learning objectives, and assessment. Presents development content to College employees, both in-person and via e-learning. Collects, analyzes data, and makes recommendations to the director about training needs, training effectiveness and retention issues. Responsible for planning and the administration of development events, including special event coordination, departmental retreats, and other training and employee experience events. May assist with reviewing and updating HR policies and procedures.
Activity: Monitors, tracks, and ensures compliance with training requirements using the CougarED (Absorb) LMS, and training/development communications. Responsible for the development and delivery of online courses, course curriculum, and assignment of training courses as needed. Manages users, including establishing access credentials and troubleshooting user issues. Assigns courses, monitors completions, and troubleshoots issues as appropriate. Works closely with IT, vendors, and others to maintain the LMS and assigns/removes roles and security permissions within the system as needed.
Activity: In collaboration with the director, manages the new employee orientation and on-boarding experience, including soliciting feedback from new employees, providing guidance to and fostering sense of belonging with new employees to the College (e.g., mentorship programs, College resources, etc.). Compiles, analyzes, and makes recommendations about trends and issues. Develops recommendations based on best practices and/or research. Participates on project teams and attends meetings as needed.
Activity: Implements and administers rewards and recognition programs and other employee experience and success programs to help drive employee retention, including the Cistern Standard, in collaboration with the Director. Provides ongoing collaboration with the development and improvement of employee retention programs aimed at supporting the College's strategic plan. Collects feedback and data to assist with employee retention by creating and administering surveys or focus groups, as appropriate. Provides logistical and other resources for reward and recognition activities and other development events. Compiles, analyzes and reports on trends and issues. Develops recommendations based on best practices and/or research. Serves on related committees or working groups, as needed.
Activity: In collaboration with the director, manages the EAP (Employee Assistance Program). Responsible for communicating to the campus and individuals regarding resources, training and benefits available to employees. Responsible for the administration of the College's employee tuition assistance program (ETAP), in collaboration with the director. Compiles, analyzes, and makes recommendations about trends and issues. Develops recommendations based on best practices and/or research. Participates on project teams and attends meetings as needed.
Activity: Responsible for the coordination of the staff performance management system (EPMS) process. Manages the collection, maintenance and associated reporting of employee evaluations via PeopleAdmin. Runs data analysis of performance management to inform training opportunities. Maintains performance programs in PeopleAdmin, ensures accurate employee performance data in all systems, and troubleshoots user-related issues and changes to the program. Assists the director of employee experience and success with management of EPMS matters (e.g., communications to campus, meetings with supervisors and other employees, performance improvement plan documentation, etc.).
Activity: Responsible for managing employee relations data. Responsible for identifying opportunities for process improvement and efficiency. Creates data visualizations as well as reports to present findings. Analyzes information to identify trends, patterns, and correlations. Creates and maintains quarterly reports for use by HR to inform training and other initiatives.
With guidance from the director of employee relations and ADA coordinator along with director of employee experience and success, assists in the handling of employee relations matters including meeting with managers, employees, and addressing employee relations issues (e.g., disciplinary actions, grievances, etc.).
Minimum and Additional Requirements
Bachelor's degree and related experience. Advanced degree preferred. Relevant experience in an educational environment preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Additional Requirements:
Knowledge of methods for designing, administering and evaluating development programs. Must be creative and have the ability to design and present training and development programs for large and small groups and on a wide range of topics, both in-person and virtually. Must possess strong presentation skills. Must be able to establish and maintain effective working relationships with campus colleagues and external consultants.
Strong analytical, interpersonal and excellent organizational skills, time management, and attention to detail is required. Excellent oral and written communication skills, including the ability to synthesize information into cogent and logical reports.
Strong knowledge, skill and experience with Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook). Experience with Absorb LMS and other LMS management experience a plus. Experience with instructional authoring/creation tools. Prefer experience with Canva.
Additional Comments
May be asked to occasionally travel off-site, overnight or to make presentations/facilitate retreats in a wide range of venues. Attendance at a variety of professional seminars, workshops and conferences is expected and will require overnight travel.
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Employer State of South Carolina
Agency University of Charleston Address 66 George Street
Charleston, South Carolina, 29424
Phone 843-953-5512
The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.