The Galt House Hotel is currently seeking an Assistant Director of Banquets who will assist the Director of Banquets in providing leadership and oversight for associates in the department. Will be responsible for ensuring banquet events and functions are successfully executed from beginning to end. Interacts and coordinates with all levels of staff members. Recommends best practices and solutions to ensure effective and consistent guest service and quality.
RESPONSIBILITIES:
- Will assist in providing the highest level of service by hiring, training, managing, developing staff, and service remains consistent with company standards.
- Working with other departments for successful event execution and acting as a department liaison within the hotel.
- Will maintain a balance between floor supervision, administration and communication with group contacts.
- Will ensure all invoices are maintained with accurate information.
- Assist with schedule and control labor within budget.
- Meeting face-to-face with event clients in order to better understand their needs before and during the event.
- Teaching and reinforcing proper hotel policy within the department.
- Completing the daily final report, including the closure of the day’s checks.
- Maintaining a bank for use in event cash bars.
- Weekly and Monthly forecasting and variety other responsibilities related to running a large and busy events department.
- Maintaining a safe and clean event environment for guests and staff.
- Will chair the weekly BEO meeting.
- Responsible for Meeting Room set up.
- Responsible for the timely distribution of BEO packets.
QUALIFICATIONS:
- Flexibility and adaptability to effectively handle stress and matriculate in a fast-paced, frequently-changing environment
- Ability to effectively respond to questions from managers, clients, customers, and the general public.
- Bilingual English/Spanish preferred.
- Must be able to walk and stand for extended hours.
- Must be able to lift between 15 and 20 lbs. occasionally.
- 2-4 years of management experience required.
- Must have excellent written and verbal communication skills.
- Proficient in or able to learn the proper use of hotel software (Delphi, ADP, and Microsoft Office).
- Must meet the demands of a fast paced environment with the ability to multi-task.
- Must be able resolve problems with internal and external customers.
- Must project a professional appearance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking in secured covered garage and much more.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.