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Assistant Director of Auxiliary Services

Georgia Tech

Atlanta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Business Operations, Card Processing, Cloud Computing, Contract Analysis, Corrective Action, Cross-Functional, Ecosystems, Educational Administration, Employee Benefits, Federal Laws and Regulations, Financial Analysis, Financial Audit, Financial Management, Financial Operations, Financial Reporting, Financial Services, Financial Strategy, Financial Transactions, Food Services, Higher Education, Information Technology & Information Systems, Laundry, Leadership, Mail Services, Maintain Compliance, Marketing Plan, Multiplatform/Cross-Platform, Operational Audit, Operational Support, Operations Planning, Organizational Skills, Performance Analysis, Point of Sale (POS) Systems, Presentation/Verbal Skills, Pricing, Process Improvement, Project/Program Management, Record Keeping, Regulations, Revenue Analysis, Revenue Forecasting, Sales, Service Delivery, State Laws and Regulations, Statistics, Sustainability, System Integration (SI), Systems Administration/Management, Systems Reliability, Technical Leadership, Time Management, Training/Teaching, Transaction Processing/Management, Vehicle Fleets, Vendor/Supplier Evaluation, Vendor/Supplier Planning, Writing Skills
LOCATION
Atlanta, GA
POSTED
Today
About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and upliftsthem throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Assistant Director of Auxiliary Services provides technical and operational leadership for campus-wide auxiliary systems and services, including card services, transaction platforms, mail, print, and vendor-supported operations. The position shares responsibility for the ownership, configuration, and performance of auxiliary operations, while coordinating closely with Information Technology and external service providers to ensure effective system integration and functionality.

This role oversees the financial performance of auxiliary services through forecasting, revenue optimization, and evaluation of contract-based service models. The Assistant Director analyzes financial and operational outcomes to inform pricing structures, vendor strategies, ensuring alignment with institutional goals and long-term financial sustainability.

The position exercises both operational execution and technical decision-making authority, supporting system implementations, enhancements, and process improvements across multiple service areas. Serving as a primary liaison between the institution, vendors, and campus stakeholders, the Assistant Director ensures contract compliance, system reliability, and consistent service performance through structured oversight and coordinated planning.

Responsibilities

  • Oversees contract compliance and financial performance by evaluating vendor agreements, validating service delivery, and assessing revenue outcomes; conducts structured reviews including physical inspections with formal reporting, follow-up and corrective action tracking
  • Provides technical leadership for the selection, implementation, and optimization of auxiliary systems, including card, mail, and print platforms; supports system configuration and vendor coordination
  • Provides oversight for planning, organizing, and directing day-to-day activities for Auxiliary Services; manages the department's interaction process between all related functions on campus
  • Oversees, from an operational point of view, all marketing planning and coordination for Auxiliary Services
  • Oversees system integrations, configuration, and performance for campus transaction platforms including Point-of-Sale (POS), FABA campus card (laundry, meals, campus cash), and print ecosystems
  • Serves as campus card and mail and print services operations contact with student organizations, bookstore management, dining service management, Information Technology, and academic departments through regular meetings and continuous communications
  • Leads financial strategy and oversight for auxiliary transaction-based services, including POS, campus card, mail and print, and related programs; drives revenue performance, pricing execution, and financial integrity across all platforms
  • Creates and maintains records, processes, and procedures complying with state and local laws, including, but not limited to, user audits and financial transactional reporting
  • Performs other duties as assigned
Required Qualifications
  • 4 Year / Bachelor's Degree in Business, Operations or a related field
  • Five or more years of business operations or auxiliary services experience
Preferred Qualifications
  • Graduate Degree in Business, Operations or a related field
  • Demonstrated knowledge of ID card, mail services, and transaction systems, including system functionality, integrations, and operational use
  • Experience in a higher education environment
  • Experience working cross-functionally, providing organizational input to drive product features and functionality
  • Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems
  • Understanding of IT integrations
  • Project Management
Proposed Salary

50,700 - 63,300

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities
  • Knowledge of and ability to use the following: Transact or Transact X, mail machines - Pitney Bowes, print fleet - Ricoh, Papercut, and ID Works, or Instant ID, Register Systems - Cloud POS, or experience with similar complicated systems.
  • Knowledge of contract format and standard content language
  • Knowledge of financial arrangement structuring for contracts and letters of agreement
  • Knowledge of financial transactions in Claw Card
  • Ability to analyze service delivery, financial statistics, and provider performance in a variety of settings
  • Skills in verbal and written communication and relationship-building
  • Skills in organizational and time management
  • Ability to plan and implement operational goals and priorities
USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.

Background Check
  • Position of Trust + Education & Credit


Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.

About the Company

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Georgia Tech