Assistant Director of Academic Technology and Learning Support

Assistant Director of Academic Technology and Learning SupportJob Location(s)US-NY-Old WestburyJob ID2026-4583DivisionNetworks, Systems & Telecommunications.Position TypeStaffTypeRegular Full-TimeCategoryAcademic TechnologiesWork ModeHybridOverviewNew York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. The Assistant Director of Academic Technology and Learning Support is a strategic leader responsible for advancing technology-enabled teaching and learning while strengthening user support and engagement across New York Tech. Reporting to the Director of Academic Technology and Client Support Services, this role combines strategy, program development, and operational execution to expand digital fluency, improve the user experience, and support high-quality, accessible, and inclusive learning environments. The Assistant Director partners closely with faculty, staff, and students to enhance academic technology services, support online and hybrid learning, and drive adoption of effective instructional tools and practices. The role also provides holistic training and enablement support for ITS tools across the campus community and leads proactive client outreach to increase awareness, adoption, and effective use of technology services. This position is eligible for a hybrid/remote work arrangement, with flexibility to work remotely and onsite at our Old Westbury office in accordance with New York Tech's remote work policy ResponsibilitiesLead planning and execution for academic technology and online learning initiatives that strengthen teaching, learning, and service delivery in alignment with university priorities. Oversee faculty development and instructional design efforts that promote effective use of technology in face-to-face, online, and hybrid courses. Lead the development and delivery of holistic training, workshops, and support resources for ITS tools used across the campus community; help faculty, staff, and students build confidence and digital fluency. Provide hands-on management and oversight for the development, implementation, and evaluation of online and blended learning experiences, ensuring quality, accessibility, and academic integrity. Conduct front-end analysis with faculty to determine academic project needs and coordinate personnel and equipment resources necessary to build and support appropriate solutions; provide guidance to faculty in the selection and use of technologies. Develop and maintain user-facing communications, guides, tutorials, and knowledge resources that support self-service, technology adoption, and satisfaction across the campus community. Lead proactive client outreach and engagement efforts to promote awareness of ITS services, strengthen relationships with campus partners, and identify opportunities to improve support and service delivery. Analyze support trends and user feedback to identi