The Temple University's LKSOM/Information Technology Department is searching for an Assistant Director, Information Technology to join our team!
Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!
Click here to learn more about the benefits of working at Temple University.
Salary Grade: T28
Learn more about the "T" salary structure.
This role is also eligible for our employee referral program-TERP! Current employees can earn up to $500! Conditions apply. Please contact the HR Employment office for details.
Job Details:
*This is a full-time, hybrid position
*This position requires the following background checks: Personal Identifiable Information (PII)/Cash Handling
Position Summary:
The Lewis Katz School of Medicine (LKSOM) is seeking an Assistant Director, Information Technology to join the Katz IT team. Reporting to the Director of Information Technology, this position plays a key role in overseeing the day-to-day delivery of technology services that support students, faculty, and staff across the School's academic, research, and administrative environments.
As a member of the Katz IT team, you will oversee the daily delivery of technology services, including desktop support, classroom and audiovisual technology, hardware procurement, endpoint and device lifecycle management, technology asset management, and end-user support. You will supervise technology support staff, coordinate operational activities, and work closely with the Director of Information Technology to ensure reliable, responsive, and customer-focused technology services across the School of Medicine.
You will collaborate with university departments, health system partners, vendors, and School of Medicine stakeholders to plan, implement, and support technology initiatives that enhance the user experience and advance institutional priorities. This role also contributes to operational planning, service improvement, technology lifecycle planning, project implementation, and the development of efficient, sustainable technology solutions that support the school's mission.
This position offers the opportunity to help lead a talented technology support team while contributing to the continued growth and modernization of technology services within the Lewis Katz School of Medicine. This is a hybrid position based on Temple University's Health Sciences Campus.
Required Education and Experience:
*Bachelor's degree in Information Technology, Computer Science, or a related field required.
*A minimum of 5 years of progressive experience in IT support, operations, or a related field, including at least 2 years in a supervisory or lead role.
*An equivalent combination of education and experience may be considered.
Preferred Education and Experience:
*Experience in a higher education, academic medicine, or health sciences environment.
Responsibilities:
*Oversee and mentor technology support staff responsible for desktop support, classroom technology, audiovisual services, and end-user support.
*Oversee the daily delivery of technology services, ensuring responsive customer support and operational excellence.
*Coordinate technology support for classrooms, conference rooms, special events, and institutional activities.
*Oversee technology procurement, inventory management, asset tracking, and device lifecycle planning.
*Collaborate with the software education group to ensure applications run successfully on Temple University (TU) standard hardware
*Collaborate with university departments, health system partners, vendors, and external service providers to support technology initiatives.
*Assist in planning and implementing classroom technology upgrades, equipment refresh initiatives, and instructional technology improvements.
*Participate in operational planning, process improvement initiatives, and technology projects supporting the School of Medicine.
*Develop and maintain operational procedures, documentation, and service standards.
*Identify opportunities to improve technology services, operational workflows, and the customer experience.
*Monitor operational performance and recommend improvements that enhance service delivery and operational efficiency.
*Exercise independent judgment in resolving operational issues while