Assistant Director, Housing Operations & Residential Services

Assistant Director, Housing Operations & Residential Services

Salary

$40,109.00 - $53,692.00 Annually

Location

Florence, Alabama

Job Type

Staff

Division

Student Affairs

Department

Housing & Residence Life

Opening Date

05/19/2026

FLSA

Exempt

• Description
• Benefits
• Questions

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidate's education, experience, and unique qualifications as they relate to the position. Sponsorship is not available for any staff positions and unless otherwise indicated within the posting information, is not available for most faculty positions.

Description

This position is a member of the department's leadership team and is a full-time, professional staff member. Responsibilities include providing oversight and strategic planning for all housing operational functions, including inventory and asset management, vendor coordination, minor renovation projects, emergency facility response, and student relocation logistics. While the performance of maintenance work is not included, this position ensures that operational systems and responses are carried out efficiently and in alignment with student needs and institutional priorities. This position oversees graduate assistants and student operations workers, leads opening/closing logistics, develops both short- and long-term plans/goals for housing improvements, and supports emergency preparedness and risk mitigation efforts. A high degree of professionalism, organization, and service orientation is required.

Sponsorship is not available for this position.

Essential Job Duties

Housing Operations & Emergency Management

• Serve as the department lead for all facility-related communications and coordination with facilities-related departments;
• Track, escalate, and follow up on work orders using software, currently Limble, to ensure timely responses;
• Respond effectively to student and family concerns regarding residence hall features, safety, and maintenance-related complaints;
• Lead response to residential emergencies impacting safety or habitability, including coordinating emergency relocation protocols;
• Develop safe and effective off-campus/hotel relocation plans for displaced students during temporary closures;
• Serve as the primary point-of-contact for facility emergencies within department;
• Work with the fire marshal and facilities to ensure safety compliance;
• Develop processes and provide training for managing facility emergencies across staff levels;
• Maintain and analyze maintenance records to support long-term planning and improvements;
• Develop and maintain business continuity and risk management plans for housing operations;
• Analyze trends in facility data to inform budget and strategic planning;

Asset Management & Sustainability

• Manage all residential furniture and fixed asset inventories, including assessment, procurement, storage, and replacement;
• Coordinate lounge/common space furnishing upgrades, signage, room readiness, and key logistics;
• Lead three-, five-, and 10-year strategic planning cycles for inventory and asset replacement;
• Recommend and implement sustainable practices and energy-efficient solutions across operations;
• Collaborate with facilities to update space layouts, floor plans, and building diagrams (CAD);
• Coordinate summer turnover and preparation for residence halls and university-affiliated properties;
• Support housing for camps, transitional students, and summer programming with vendors and facilities;

Residential Services

• Maintain and evaluate partnerships with vendors supporting laundry, Wi-Fi, custodial, pest control, and emergency services;
• Organize drills, inspections, and special access requests in coordination with external vendors;
• Coordinate vendor entry and work schedules with campus departments (e.g., ITS);
• Monitor vendor performance and advocate for high-quality student-centered service delivery;
• Serve as the primary liaison to university-affiliated apartment property managers/owners, coordinating vacancies, repairs, turnovers, and occupancy planning;

Staff Supervision & Housing Logistics

• Recruit, train, and supervise student and professional staff supporting housing operations;
• Oversee daily assignments, relocations, transitions, and special projects such as break closings and key management;
• Provide onboarding and professional development training related to operational systems and emergency response;
• Lead inspection coordination, lock/key logistics, and ADA accommodation procedures;
• Maintain accurate room records, building condition documentation, and space data;
• Perform all other duties as assigned.

ADDITIONAL DUTIES:

Participate in a professional staff on-call rotation to respond to after-hours and weekend emergencies throughout the year.

Minimum Qualifications

• Bachelor's degree is required;
• Master's degree in a related field is preferred;
• Minimum of three years of progressively responsible experience in facilities, project management, and/or residential operations is required;
• Experience in a higher education setting will be given preference;
• Experience developing long-term strategic plans for facilities or operations is preferred.

Special Instructions to Applicants

Applicants must upload a cover letter and resume at the time of application, as well as provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291, option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.

Staff Benefit Summary - For more details regarding each benefit listed below, please visit the HR website at https://www.una.edu/humanresources/benefits or click on the links below. The benefits premiums listed below are effective March 1, 2026.

Health Insurance

UNA has a fully-insured group health insurance program with Blue Cross/Blue Shield of Alabama, which includes medical, prescription drug, vision, psychiatric, and substance abuse benefits for full-time university employees, and their eligible dependents. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Health/Vision/RX - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $728.36 $728.36

+Child(ren) $423.42 $778.36 $1,201.78

+Spouse $678.36 $778.36 $1,456.72

+Spouse & Child(ren) $786.88 $778.36 $1,565.24

Dental Insurance

UNA also provides dental coverage through Blue Cross/Blue Shield of Alabama. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Dental - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $29.61 $29.61

Family $39.07 $29.61 $68.68

Life Insurance

UNA provides all eligible employees with basic life insurance at no cost to the employee. The basic life coverage level is 1.5 times the covered employees annual base salary with a maximum benefit of $400,000. Included with your basic life coverage is Accidental Death and Dismemberment coverage at 3 times the covered employee's annual salary. The provider for this coverage is Symetra. As a member of the Teachers Retirement System of Alabama (TRS), eligible employees have life benefits available through the TRS. Also, for eligible active employees, a death benefit of the payment of accrued sick leave is paid to the employees beneficiary by the University.

Long-Term Disability Insurance

This coverage provides benefits after a 90-day period of disability. The monthly benefit is 60% of the covered employee's monthly base salary not to exceed $10,000 per month. The cost for this benefit is paid in full by the University for eligible employees and the provider for this coverage is Symetra.

Retirement Plans

The Teachers' Retirement System of Alabama (TRS) is a defined benefit plan in which participation is mandatory for eligible employees. Eligible employees are categorized by the TRS as Tier I or Tier II members.

Rates below are effective as of October 1, 2025

• Tier I - Employee contribution rate is 7.5% for regular employees and 8.5% for law enforcement employees.
• Tier II - Employee contribution rate is 6.2% for regular employees and 7.0% for law enforcement employees.

Voluntary TIAA-Cref 403(b) Plan - this retirement plan is a voluntary, supplemental, deferred compensation plan.

Voluntary RSA-1 457 Plan - this plan is a voluntary, supplemental, deferred compensation plan offered by the Retirement Systems of Alabama.

Supplemental (Voluntary) Benefits

The University provide a $6.00 per month credit to eligible employees to offset the cost(s) for supplemental, voluntary benefits. All full-time regular employees are eligible for this benefit on the first day of the month following the completion of 90 days of employment.

• Flexible Spending Accounts - HealthEquity
• Cancer Insurance - Allstate
• Short-Term Disability Insurance - Fort Dearborn Life
• Life Insurance - Symetra
• Accident Coverage - Symetra
• Critical Illness Insurance - Symetra
• Hospital Indemnity Coverage - Symetra
• Vision Insurance - Vision Blue by VSP
• Air Evac Lifeteam
• Long-Term Care Insurance - LTCi Plans

Remission of Tuition and Fees

UNA provides remission of tuition to eligible employees and to their spouses and qualified dependent children.

Paid Time Off

Annual Leave - Annual leave is accrued for each hour worked. During the first 2 years of employment, the accrual is 10 workdays. After completion of 2 years of continuous service, eligible employees are entitled to 12 days of annual leave and, for each additional year of service, annual leave is increased by one day per year to a maximum of 20 days after 10 years.

Sick Leave - Full-time regular staff members are entitled to 96 work hours (12 workdays) of sick leave each year at the employees regular rate of pay regardless of length of service.

Paid Holidays - Full-time, regular staff employees are eligible for paid holidays.

Miscellaneous Benefits

• University ID Card (Mane Card)
• Athletic Ticket Discounts
• University Bookstore Discount
• Free Parking
• Credit Union Membership
• Kilby Laboratory School
• Employee Wellness Center
• Employee Wellness Program
• Faculty/Staff Meal Plan
• Travel Assistance
• Identity Theft Assistance
• Mental & Emotional Health Benefits
• Terminal Degree Assistance Program

01

Do you have a bachelors degree?

• No
• Yes

02

Do you have a masters degree in a related field?

• No
• Yes

03

Do you have at least three years of progressively-responsible experience in facilities, project management, and/or residential operations, preferably in a higher education setting?

• No
• Yes, I have at least three years of progressively-responsible experience in facilities, project management, and/or residential operations, but not in a higher education setting.
• Yes, I have at least three years of progressively-responsible experience in facilities, project management, and/or residential operations, in a higher education setting.
• Yes, I have five or more years of progressively-responsible experience in facilities, project management, and/or residential operations, but not in a higher education setting.
• Yes, I have five or more years of progressively-responsible experience in facilities, project management, and/or residential operations, in a higher education setting.

04

Do you have experience developing long-term strategic plans for facilities and/or operations?

• No
• Yes

05

This position is not eligible for sponsorship of any kind. Will you now or in the future require sponsorship (H1B, OPT, etc.) ?

• No
• Yes

Required Question

Employer University of North Alabama

Division Student Affairs Address UNA Box 5023

Guillot University Center

Florence, Alabama, 35632

Website https://www.una.edu/studentaffairs/