Duties & Responsibilities
Leadership, Management & Supervision
Provides management guidance and interaction with senior leadership.
Leads technology operations teams for health and wellness related units in SATech, serves as a resource to others, and acts as an escalation point for all team members.
Manages professional IT staff assigned to team.
Provides professional growth guidance and coaching to IT professionals with varying levels of experience.
Promotes strong team development and networking opportunities using performance management best practices to create a healthy environment for individual employee growth.
Oversees the services of the team to ensure quality, reliability, and responsiveness.
Evaluates current team and business need requirements to ensure appropriate staffing and training.
Acts as a Subject Matter Expert for technical and institutional knowledge, providing training and advice to. technology team(s) and campus stakeholders
Design, Development and Support
Identifies problems to be solved, proposes solutions, obtains approval, and/or escalates appropriately.
Utilizing knowledge of assigned systems environment and associated user base, maintains and builds user and product manager relationships, and keeps assigned user community well informed of technical issues and changes.
Examines shared systems used across different healthcare and wellness units.
Evaluates policies and procedures and implements modifications where there are deficiencies.
Coordinating and liaising with other campus IT providers to use and improve shared or central IT services.
Hardware and System Software
Serves as the principal subject matter expert for healthcare and wellness systems for SATech and its supported units.
Actively works to ensure the interoperability of healthcare and wellness systems with the other functional groups within SATech.
Security
Implements system and data security best practices.
Provides guidance and support for HIPAA compliance, Illinois Medical Laws related to data privacy, PCI compliance, FERPA compliance, llliniSecure Standards, and other standard security practices.
Coordinates with the software development team to ensure application software conforms to the University standard for network and system security.
Other Duties
Manages and leads large scale IT projects including those spanning Health and Wellness units.
Designs, implements, and maintains Disaster Recovery Plans and Business Continuity Plans.
Assists with the development and tracking of the IT budget for Health & Wellness units in collaboration with the SATech Liaison and unit directors of Finance and Health Information.
Attends SATech Strategic and Health & Wellness tactical and strategic meetings, including in place of Associate Director of Health and Wellness Technology as needed.