About The Job
The Assistant Director, Experience Insights & Analytics plays a critical role in helping Northwestern Mutual make informed, evidence-based decisions that improve client and field experiences and support business performance. This role sits within the Client & Field Experience team and serves as a trusted insights partner to Strategy, Enterprise Insights & Research, Experience Design, and senior business leaders.
In this role, you will structure and analyze complex business and experience questions by integrating external trends, internal Voice of Client and Voice of Field insights, business performance, and experience performance data. You will translate quantitative and qualitative inputs into clear, decision-ready insights that inform client growth & segmentation, strategic priorities, experience improvement, and enterprise investment decisions.
The ideal candidate combines analytical rigor with strong business judgment, strategic thinking, and executive storytelling. You are comfortable operating in ambiguity, synthesizing across diverse data sources, and moving beyond reporting to identify implications, opportunities, and recommended actions. Experience in financial services, customer or advisor insights, business analytics, or experience measurement is a plus.
What You'll Do
Lead structured analysis across external trends, internal insight sources, business performance, and experience performance to inform strategic decisions across client and field experiences
Frame and solve ambiguous business and experience questions by applying analytical thinking, structured problem solving, and clear interpretation of quantitative and qualitative data
Partner with analytics and technical teams to source and structure data, enable scalable reporting and analysis, and build integrated views of client and experience performance
Synthesize Voice of Client, Voice of Field, and other qualitative and quantitative insights to understand needs, expectations, pain points, and emerging opportunities across segments and life stages
Analyze consumer trends, competitive dynamics, and business performance to identify opportunities that improve growth, engagement, retention, satisfaction, and other priority business outcomes
Define, track, and interpret key experience metrics and benchmarks across client and field journeys to monitor end-to-end experience performance, identify gaps, and inform improvement priorities
Diagnose root causes of experience gaps by connecting feedback, experience metrics, behavioral insights, and operational and business drivers
Integrate and layer data across market trends, client and field feedback, business data, and external benchmarks into clear, actionable insights and decision-ready narratives
Partner closely with Strategy, Insights, Experience Design, Analytics, Business Intelligence, and business teams to inform strategy development, prioritization, and execution
Develop scalable reporting, dashboards, and executive-ready presentations that highlight trends, drivers, opportunities, and recommended actions for senior leadership
What You'll Bring
5–8 years of progressive experience in insights, analytics, business intelligence, or related roles
Bachelor’s degree or higher
Strong proficiency in Excel, PowerPoint, and BI or data visualization tools to support reporting, dashboarding, and insight generation; experience with SQL or other data querying tools is a plus
Exceptional written, verbal, and presentation skills, with strong executive communication and storytelling capabilities
Ability and willingness to self-manage workstreams, drive outcomes with limited direction, operate effectively in ambiguity, and thrive in a fast-paced environment with tight timelines
Able to operate strategically and tactically, with strong analytical, problem-solving, and conceptual thinking skills
Proven ability to build trust and influence across cross-functional partners through strong business acumen, collaboration, and sound judgment
Preferred Qualifications
Experience in financial services, insurance, or advisor‑led business models
Familiarity with Voice of Client or Voice of Field programs, journey analytics, or experience measurement frameworks
Demonstrated experience partnering with strategy, analytics, and experience teams and supporting leadership decision-making through performance reporting and insight synthesis
#LI-Hybrid
Compensation Range:
Pay Range - Start:
$118,960.00Pay Range - End:
$178,440.00Geographic Specific Pay Structure:
Structure 110:
$130,880.00 USD - $196,320.00 USDStructure 115:
$136,800.00 USD - $205,200.00 USDWe believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities.
These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities.
We care.We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.
In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.
We invest in our people.We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.
Be part of building our future.We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee.
Enjoy Milwaukee.Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots.
At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.
We do what’s right.Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work.
We recognize and develop possibilities in our people.Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective.
Diversity makes us better.We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.