Position Information
General Information
Position Number 000745 Vacancy Open to All Candidates Working Title Assistant Director Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule
Monday -Friday, 8:00 am - 5:00 pm
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval
Hours per week 40 FLSA Status Exempt Division Academic Affairs Department Enrollment Management (Adm) Work Location Reese Building Salary Range $56,000 - $58,488 Primary Purpose of Department
The primary purpose of the Office of Financial Aid is to administer all financial aid programs of the University, including grants, scholarships, loans, and federal work study. The office receives and processes applications from approximately 25,000 students each year and over $250 million in student aid funds.
Primary Purpose of Position
The primary responsibility of the Assistant Director is to support the Associate Director for Customer Service. This position is responsible for reviewing all professional judgements, including but not limited to Dependency Appeals, Cost of Attendance Appeals, Reconsideration Appeals, Satisfactory Academic Progress Appeals, and additional aid requests.
This position also supports the packaging and awarding of financial aid for students through special awarding situations, review of accounts for over-awarding and over budgets, review for unusual enrollment history, and other processes as needed.
This position is responsible for supporting the office of financial aid and the associate director with the maintenance and updating of Policies and procedures, as well as training.
This position will provide counseling to students and families regarding financial aid. This includes providing information and advice on various federal, state, and institutional aid programs via phone, email, and in-person outreach events. This position helps students navigate the financial aid process.
Complex Case Management & Appeals: Serve as the primary processor for professional judgment decisions made by the Financial Aid Office. This includes but is not limited to Satisfactory Academic Progress Appeals, Cost of Attendance Appeals, Dependency Appeals, Reconsiderations, and Additional Aid Requests. This position is also responsible for special awarding situations like Fall/Spring Only, Schedule of Reductions, Summer Awarding, and other special awarding as needed.
Strategic Student & Family Counseling: Counseling with prospective and new students about financial aid options for loans, grants, scholarships, and other financial aid. This includes providing information and advice on institutional, state, and federal student aid programs, as well as information on alternative sources and methods of financing educational costs.
Advanced Regulatory Administration and Outreach: Serve as a subject matter expert on Title IV programs, independently interpreting and applying complex federal regulations and institutional policies to ensure strict compliance. Serve as a financial aid resource to Financial Aid staff, NinerCentral staff, and other campus stakeholders. Conduct financial aid presentations and participate in outreach events.
Policy & Training Development: Assistance in developing and maintaining policy and procedures, training materials, and staff guidance related to processing and compliance.
Confidentiality & Discretion: Manage highly sensitive and confidential student data with the utmost integrity, exercising sound, independent judgment in alignment with FERPA and institutional standards.
Autonomous Decision-Making: Operate with a high degree of autonomy, making critical eligibility determinations and solving complex financial aid scenarios with minimal supervision.
Summary of Position Responsibilities
The Assistant Director provides top-level customer service, advice, and counseling to students and families as they make decisions about college planning and financing. The Assistant Director is responsible for counseling students and families both in person, on the phone, and by email communications. This position will also be responsible for determining eligibility from various types of institutional, state, and federal financial aid programs. An alphabetical section is assigned to the Assistant Director for the purpose of advising, making professional judgment decisions, determining award packages, and award revisions. Expected to exercise discretion and independent judgment in carrying out job responsibilities. Attention to detail and accountable for meeting deadlines. Responsible for reviewing and updating policies and procedures and training as needed. The Assistant Director will also be responsible for representing the office at financial aid presentations, which include high school nights, financial aid panel discussions, open house events, etc.
Minimum Education/Experience
Preferred Education, Knowledge, Skills and Experience
Necessary Certifications/Licenses
Valid Drivers License
Preferred Certifications/Licenses Special Notes to Applicants
Posting Open Date 06/25/2026 Posting Close Date 07/12/2026 Open Until Filled No Proposed Hire Date 08/03/2026 If time-limited please indicate appointment end date Contact Information
Posting Specific Questions
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Where did you learn about this posting?
(Open Ended Question)
Yes - I have a Bachelor Degree or higher
Yes - I have an Associates degree and at least two (2) years of experience related to position
Yes - I have a High School Diploma/GED and at least four (4) years of experience related to position
No
Yes
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Applicant Documents
Required Documents
Optional Documents