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Assistant Director, Athletics Ticket Operations

Texas Tech University

Lubbock, TX

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JOB DETAILS
SKILLS
Athletics, Budgeting, Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Detail Oriented, Game Software, Handhelds Hardware, Leadership, Meet Sales Quota, Microsoft Excel, Microsoft Office, Office Management, Operations Management, Presentation/Verbal Skills, Purchase Orders, Reconciliation, Regulations, Revenue/Sales Reporting, Safety Compliance, Safety/Work Safety, Sales, Sports, Systems Maintenance, University/School Regulations, Writing Skills
LOCATION
Lubbock, TX
POSTED
13 days ago

Major/Essential Functions

  • Assist in the management and maintenance of ticketing system databases, including Paciolan and Access Management, and ticket hardware, including handheld and pedestal scanners.
  • Provide exceptional customer service to all constituents through inbound calls, outbound calls, emails, and day-of-game sales.
  • Assist in the day-to-day operations of the ticket operations unit
  • Assist in attaining defined revenue goals for each sport, as set forth by the Athletic Department
  • Assist with the season ticket renewal process for all ticketed events
  • Manage game day operations of selected Texas Tech athletic events and assist in other assigned sports, including post-game summaries, attendance, and sales reports
  • Responsible for processing daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations
  • Supervise, train, and schedule part-time and student workers
  • Build seasons, events, and individual games utilizing Paciolan software
  • Develop and build relationships with existing season ticket holders and donors
  • Building and assignment of all away game and post-season tickets in conjunction with the Red Raider Club and the priority points system
  • Prepare and submit work orders and purchase orders, and complete P Card reconciliation for Ticket Operations and Sales staff.
  • Other duties as assigned by the Assistant Athletic Director of Ticket Operations and the Associate Athletic Director for Ticketing
  • Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.


Grant Funded?

No

Minimum Hire Rate

19.21

Pay Basis

Hourly

Schedule Details

Varies

Work Location

Lubbock

Preferred Qualifications

  • Two years of experience in college or professional athletics.
  • Experience in ticket operations, ticket sales, or customer service.
  • Experience assisting in the supervision and management of student office and gameday staff.
  • Strong computer skills with proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Professional, self-motivated, detail-oriented, and adaptable in a fast-paced environment.
  • Knowledge of computerized ticketing systems, preferably Paciolan or similar platforms.
  • Ability to work effectively both independently and collaboratively within a team environment.
  • Demonstrated leadership skills with the ability to direct and manage others.
  • Ability to work overtime/flexible hours.
  • Ability to work evenings, weekends, and holidays.


Department

Ticket Services

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Shift

Other

Required Qualifications

Bachelor's degree in a related field plus one (1) year related experience; OR a combination of related education and/or experience to equal five (5) years.

Does this position work in a research laboratory?

No

About the Department and/or College

Texas Tech Athletics has a commitment to serving and working with various populations and demonstrated alignment with the University’s strategic priorities and values-based culture.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family

Athletics

Job Sub Family

Athletics

About the Company

T

Texas Tech University