About Us:
Voted one of the Best Places to Work in Hampton Roads, ODUrent is one of the largest, fastest-growing, and most innovative real estate companies in the region. We specialize in off-campus student housing, manage over 300 self-storage units, and operate several traditional apartment communities.
Job Summary:
ODUrent is seeking a highly organized, customer-focused Assistant Customer Service Manager to help lead our Customer Service Department while serving as the face of our company at the front desk. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional customer service.
Responsibilities
- Serve as the primary point of contact at the front desk by greeting residents, guests, and prospective tenants.
- Answer and direct incoming phone calls professionally and efficiently.
- Assist residents with questions regarding leases, maintenance requests, payments, and general inquiries.
- Support the Customer Service Manager with daily department operations.
- Monitor customer service standards and ensure exceptional resident experiences.
- Respond to resident concerns and assist in resolving escalated issues.
- Process resident correspondence, notices, and documentation accurately.
- Maintain a clean, organized, and welcoming reception area.
- Follow company SOPs and contribute to continuous process improvement.
Qualifications
- Minimum of 2 years of customer service experience.
- Previous supervisory or leadership experience preferred.
- Excellent communication and conflict-resolution skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Experience with property management software is a plus.
- Professional appearance and positive attitude.
- Ability to work in a fast-paced environment while maintaining accuracy.
- High school diploma or GED required; college coursework is a plus.
About The Company
ODUrent is a multiple award-winning real estate company that offers the largest selection of off-campus student housing surrounding Old Dominion University, as well as an expanding non-student portfolio . We are proud to provide a wide range of affordable and quality housing also offering housing locations throughout Norfolk and Newport News. Our commitment to customer service while fostering a sense of community sets us apart. In addition to offering housing solutions, we also provide a self-storage option with a 300-unit storage facility. Currently, we are expanding our non-student and redevelopment divisions, and as a result, we are actively recruiting for several positions. These positions include Property Managers, Leasing Agents, Project Managers, Superintendents, and Maintenance Technicians. We believe in creating an innovative and supportive team, and if you are ready to join us, we would love to hear from you.