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Assistant Customer Service Manager

C&S Family of Companies

Menasha, WI

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JOB DETAILS
SKILLS
Affirmative Action, Coaching, Conflict Resolution, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, File Maintenance, Food and Beverage Industry, Grocery Stores, High School Diploma, Leadership, Lift/Move 35 Pounds, Merchandising, Multitasking, Organizational Skills, Pallet Jack, Point of Sale (POS) Systems, Procedure Development, Procedure Implementation, RCS (Revision Control System), Rehabilitation Act, Retail, Retail Management, Sanitation, Schedule Development, Service Delivery, Standard Operating Procedures (SOP), Warehousing, Wholesale Industry, Willing to Travel
LOCATION
Menasha, WI
POSTED
7 days ago
Position Overview The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store\. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina\.Job DescriptionAvailability : OpenShift : Morning, Day, Evening \(Varies Per Store Needs\)Schedule : Available Upon InterviewJob Type : Full\-TimeLocation: Piggly Wiggly \- 1151 Midway Rd, Menasha, WI, 54952Description+ Provide outstanding Customer Service and customer relations at the front\-end, attention to associate appearance and behavior, and maintain acceptable service levels+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible+ Follow and enforce all RCS procedures+ Perform customer intercepts to verify customer satisfaction+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures+ Write the schedule weekly for front\-end associates+ Complete merchandising associated with the front\-end, and ensure associates are properly informed and trained about all promotions+ Ensure that merchandise returns are fulfilled throughout the day+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies+ Maintain a friendly, professional, and well\-organized image in all areas of the front\-end department, including but not limited to the parking lot, vestibule, checkouts, etc\.+ Prepare and retain reports/ logs needed for store audit and state inspection purposes+ Maintain supplies for front\-end, place orders when needed, and keep inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc\.+ Perform special store\-level tasks/projects as assigned by the CSM and store manager+ Travel Required: NoEnvironment+ Store: Grocery Warehouse \(50F to 90F\)Skills+ Specialized Knowledge: Working knowledge of all aspects of front\-end operations, as well as the ability to make decisions and provide effective leadership\.+ Special Skills: Very strong customer service skills, communication, management/leadership skills, strong decision\-making skills, conflict management, and the ability to manage multiple tasks+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing+ Other: Working knowledge of all store systems, including POS, receiving, LMS, pallet jack certification, etc\.Years Of Experience+ 1\-2 years of previous retail experience in the area of the front\-end preferredQualifications High School Diploma \- General StudiesShift 1st Shift \(United States of America\)Company PW Retail Foods LLCAbout Our CompanyBuilding on its more than 100\-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast\. C&S Wholesale Grocers, LLC\. operates corporate stores and services independent franchisees under a chain\-style model\. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community\-based retailer\. Each store contains specialized local assortments to meet local shoppers' needs\.Piggly Wiggly is an Equal Opportunity Employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class\. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act\.Company: PW Retail Foods LLCJob Area: Front EndJob Family: RetailJob Code: JC1868Job Type: Full timeReqID: R\-267427

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C&S Family of Companies