Assistant Community Manager

Job description:

Assistant Community Manager

We are looking for a dynamic Assistant Community Manager with a great attitude and exceptional customer service to manage a property in the San Jose area. This person will be responsible for various phases of the managing the properties, including certifications, the leasing and application process, rent collections, accounts payable and maintaining exceptional customer service with prospects, existing residents and owners. This person will have a great attitude, be pro-active, have attention to detail and able to work together as a team in a fast-paced environment.

Arrowhead Housing is a boutique property management company dedicated to creating unique experiences. We manage various size properties, including apartment communities. We are customer and resident-focused and unwaveringly committed to the highest of standards. We look for big-picture, strategic thinkers with operations and execution experience and an eye for continuous innovation

The Assistant Community Manager assists the Community Manager in managing the building operations and property management team members ensuring the fiscal and operational success of the building. The Assistant Community Manager will work with residents and maintenance team members to support the property retention goals and will have strong team work and accountability. Additional responsibilities and qualifications for the for the Assistant Community Manager include the following;

QUALIFICATIONS:

Education:

High school diploma or equivalent required. College or real estate-related supplemental courses preferred.

Experience: At least one year of related property management for an affordable housing residential community required. Experience working on LIHTC apartment community a highly desired.

• Abilities:
• Must be Proficient in Microsoft Office Suite, including Excel, Word and Outlook Proficiency in technological systems that are used, phone system with multiple lines ringing and familiar with property management software and other online systems used for marketing, managing properties, leasing and residents. Experience using One Site/Real Page or similar program preferred.
• Strong knowledge and experience with affordable programs, regulatory requirements and processes preferred
• Must have good communication skills, including verbal and written
• Good problem solving and organization skills
• Detail Oriented and Organized with good time management skills
• Relate well to people from diverse backgrounds
• Articulate, patient, organized, customer and detail oriented, enthusiastic, team player and goal oriented
• Stamina for fast paced working environment
• Self-starter, Ability to work independently and a part of a team
• Bilingual desired, but not required

Responsibilities:

• Assist the Community Manager in the day to day operations of property, including leasing, management, and operations.
• Responsible for rent collections and serving notices to pay as needed. Processing evictions as needed and working with Community Manager for approvals as needed.
• Perform data entry and file management tasks to ensure accurate and organized records.
• Gather, analyze, and interpret current market and economic trends that may impact the portfolio and communicate with Community Manager and Leasing Manager of changes. Implement short- and long-range marketing and leasing strategies to achieve the portfolio’s occupancy and revenue goals with Community Manager and Leasing Manager approvals.
• Responsible for processing move in and annual certifications and renewals timely, accurately and within our company policies and procedures.
• Develop and implement advertising/marketing strategies for properties as needed and ensure that all online marketing sources are updated daily.
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Assist with the leasing activities to achieve the portfolio’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, showing homes and processing applications as needed and directed.
• Prepare lease agreements, change of term notices, etc.as needed and as approved.
• Coordinate move-in/move-out related items and documents.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Conduct regular property inspections and walk-troughs to ensure compliance with lease terms and regulations.
• Oversee tenant maintenance requests and ensure timely completion of make readies, repairs and maintenance tasks, including obtaining bids, walking with contractors, reviewing quality of work, etc. Manage communication between the vendor/contractor and the client/owner as needed.
• Maintain a high level of phone etiquette and customer service when communicating with owners, residents and vendors.
• Manage customer and resident relationships and work to address any concerns or issues that arise and promptly communicate to Supervisor as needed.
• Working outside normal business hours to respond to the needs of the properties may be required from time to time for emergencies.
• Perform any other duties and projects as required by Supervisors or company.

COMPENSATION:

Starting pay is based on experience. This position also offers full time employees health benefits, 401K, generous Paid Time Off to and paid holiday schedule etc. This is a full-time position, but a part time schedule can be accommodated if preferred. Monday through Friday and available on call for emergencies as needed.

Arrowhead Housing is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person