Assistant Community Manager - Little Oaks

Knowledge, Skills and Abilities (KSAs):

• Ability to perform all functions of a Leasing Consultant
• Work flexible schedule, including evenings and weekends
• Travel for the purpose of conducting property business. Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs
• Work under multiple time constraints
• Computer literacy
• Excellent customer service skills
• Demonstrate strong written and oral communication skills
• Proficiency in One Site preferred
• Able to step in as acting Community Manager if the need arises

Education and Experience:

• High School Diploma or Equivalent
• Minimum of one year property management experience preferred
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred

Physical Demands:

• Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
• Work with a computer for a minimum of 7 hours daily either standing or sitting
• Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property

Essential Job Duties and Responsibilities: 

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor. 

• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
  Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Assist in overseeing the security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
• Assist in monitoring landlord-tenant relations and mediate disputes when necessary 
• Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
• Inspect apartments for move in condition and turn over status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed