Job Summary

Key Responsibilities Include

(but are not limited to)

Accounting & Bookkeeping

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits, and ensuring a balanced rent roll.
• Prepare monthly close-out and financial reports.
• Process invoices for payment.
• Collect rent, fees, and other payments.
• Complete bank deposits, dispositions, and account reconciliations.
• Use property management software such as Yardi to record, track, and report on all financial workings of the community.

Affordable Compliance

• Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.
• Monitor correct usage of income and rent limits as well as utility allowances.
• Walk units to prepare for state-required inspections.
• Maintain positive relationship with local housing authority.

Customer Service & Sales

• Use your leasing and sales experience to lease apartments.
• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
• Take all appropriate action to resolve and address service issues.

Teamwork

• Cheer, lead, and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.
• Work closely with the Community Manager regarding all property operations.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• Housing Credit Certified Professional (HCCP) designation preferred.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.
• Valid driver's license is required.

Experience

• Minimum of one year of residential leasing, sales, and/or property management experience required.
• Minimum of one year of LIHTC experience required.
• Experience in leadership and supervising a staff preferred.
• Experience using Yardi or other related property management accounting software.

Skills & Competencies

• Strong knowledge of Microsoft Outlook, Word, and Excel.
• Strong math and accounting skills.
• Understanding of financial statements (budget, financial reports, accounting information, etc.).
• Strong understanding of federal, state, and local fair housing laws and provisions.
• Knowledge of Low Income Housing Tax Credit (LIHTC).
• Knowledge of IRS 8823 guide and HUD 4350.3 manual.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Customer service orientation.
• Leadership and team mentoring.
• Attention to detail and accuracy.
• Ability to work a flexible schedule including weekends, evenings, and some holidays.

Key Success / Performance Indicators

• Maintain property occupancy and revenue goals.
• Ensure compliance with LIHTC and HUD regulations.
• Achieve high resident satisfaction and retention scores.
• Accurate and timely financial reporting.
• Positive team engagement and performance.

Exempt Status

• Non-exempt (hourly)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 1-33% | Frequent = 34-66% | Constant = 67-100%

• Travel Requirements: Occasional
• Lift/Carry - 12 lbs. or less: Frequent
• Lift/Carry - 13-25 lbs.: Occasional
• Lift/Carry - 26-40 lbs.: Never
• Lift/Carry - 41-100 lbs.: Never
• Push/Pull - 12 lbs. or less: Frequent
• Push/Pull - 13-25 lbs.: Occasional
• Push/Pull - 26-40 lbs.: Never
• Push/Pull - 41-100 lbs.: Never
• Type/Keypunch: Frequent<