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Assistant Community Manager (Affordable Housing)

Pratum Companies

Bethesda, MD

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JOB DETAILS
SALARY
JOB TYPE
Full-time, Employee
SKILLS
Accounts Receivable, Affordable Housing, Budgeting, Career Development, Communication Skills, Corporate Policies, Credit and Collections, Customer Support/Service, Data Collection, Detail Oriented, English Language, File Maintenance, File Management, Financial Management, Financial Procedures, Financial Transactions, General Ledger Accounting, Internet Application, Leasing, Low-Income Housing Tax Credit (LIHTC), Maintain Compliance, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Operations Management, Presentation/Verbal Skills, Property Maintenance, Property Management, Property Rentals, Quality Control, Quality Metrics, Real Estate Development, Record Keeping, Regulations, Rentals, Residential Real Estate, Resolve Customer Issues, Secondary School, Willing to Travel, Writing Skills
LOCATION
Bethesda, MD
POSTED
8 days ago

Assistant Community Manager
This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the teams, management of resident files and recertifications, and maintain community compliance with all policies, procedures, and internal quality control standards. This is an affordable property with both HUD and LIHTC programs.

Essential Duties

  • Assist with the management of the affordable housing recertification process and compliance.
  • Maintain property waiting list
  • Building positive relationships with prospective and current tenants
  • Building positive relationships with prospective and current tenants
  • Coordinate on-site data collections and processing of resident information
  • Schedule resident recertification interviews and coordinate the apartment inspections
  • Ensure proper calculation of income, assets, rent levels, etc.
  • Investigates and helps resolve complaints, disturbances and violations
  • Maintain resident files in accordance with company policy & regulatory agency policy
  • Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
  • Preparing and executing detailed and legally compliant lease agreements
  • Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
  • Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
Job Requirements
  • Previous Property Management Experience – REQUIRED
  • COS (Certified Occupancy Specialist) - REQUIRED
  • Previous work experience with a project-based section 8 property is required.
  • Working knowledge of recertification and compliance of the section 8 process
  • Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
  • Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
  • Outstanding customer service skills
  • Exceptional verbal and written communication skills
  • Accounts receivable and collections experience a MUST 
  • Attention to detail and ability to work independently on assignments 
  • Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet  
Education
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. 

Professional Experience  
A minimum of three years of experience in residential property management.

Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.

Computer Skills
  • Minimum of basic knowledge of computers
  • Ability to use Outlook and OneSite/Yardi
  • Intermediate knowledge of Microsoft Suites
  • Minimum of basic Internet knowledge
Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

This role is non-exempt and has an anticipated pay range from $26.44 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.  Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.  To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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About the Company

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Pratum Companies