Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.
Responsibilities:
- Helps with personnel management, which includes training, scheduling, and coaching associates
- Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
- Reviews daily employee timesheets and submits for payroll processing
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Administer check-ins and check-outs as required.
- Process guest payments, refunds, and appointment requests as required.
- Organize the Reservation Book based on Guest requests and Associate availability
- Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
- Helps develop and implement the store marketing program
- Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Onboards and trains all new Guest Service Associates
- Co-Leads Strut sessions with Center Manager
- Responsible for weekly bank deposits and reconciliation of cash received
- Ensure all areas of the Center, including storage room and desk are neat, clean and organized
- Performs other duties as assigned
Requirements
- 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
- Knowledge of POS systems
- Knowledge of Computerized Scheduling Systems
- Excellent interpersonal and communication skills including written communication
- Strong organizational skills with the ability to work in a fast-paced environment
- Ability to operate machinery such as a copy or fax machine
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at a time
Benefits
- $19-$23 per hour (determined based on experience) + up to $6k in annual commission based on monthly sales targets + additional commission collected on wax passes sold
- Medical, Dental, and Vision insurance
- 401k plan
- Life Insurance policy
- Paid parental leave
- 50% off retail products
- Complimentary waxing services at any of our centers!
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.