Assistant Campus Operations Manager

Department Facilities & Campus Operations

Classification: GMU Worker Job Category: Part-Time Hourly Wage: $24/hour Job Type: Part-Time Work Schedule: 25-30 hours/week Location: Arlington, VA Workplace Type: On-Site Required Sponsorship Eligibility: Not eligible for visa sponsorship

Hourly Rate: $24/hour Criminal Background Check: Yes

About the Position

The Assistant Campus Operations Manager supports the daily operational administrative and front-facing functions of George Mason Universitys Mason Square Campus. Reporting to the Campus Operations Manager, this part-time position provides critical continuity of operations by serving as both the primary administrative support for the Mason Square Campus Administration Office and the operational backup to the Campus Operations Manager.

This role blends customer service, facilities coordination, administrative support, and operational oversight. The incumbent ensures the smooth functioning of campus spaces, front-desk services, and internal workflows while exercising sound judgment in responding to issues, coordinating service partners, and escalating concerns appropriately.

The position requires strong organizational skills, professionalism, and the ability to manage multiple priorities in a dynamic campus environment.

Responsibilities

Campus Operations Support

• Assists the Campus Operations Manager in coordinating daily campus operations across Mason Square facilities, ensuring shared spaces, amenities, and services function effectively.
• Provides operational management, responding to and assisting with issue resolution, coordinating responses as needed, and escalating concerns appropriately.
• Supports oversight and priority setting for campus operations support roles, including coordinating follow-up on issues identified by the Operations Coordinator.
• Serves as the regular liaison between department and campus partners, building management representatives, service providers, and campus partners to ensure effective coordination and maintain service standards.
• Conducts regular walkthroughs of campus buildings, common areas, and plaza spaces to identify maintenance needs, safety concerns, signage issues, and furniture placement concerns.
• Submits, tracks, and follows up on Facilities work orders, housekeeping requests, IT tickets, and access-related issues to ensure timely resolution.
• Monitors shared operations email accounts, responding to delegating or escalating inquiries appropriately.
• Assists with access coordination processes, including reviewing access requests, supporting audits, and coordinating with appropriate university partners.
• Assists with emergency or disruption response efforts, including fire alarms, service interruptions, space conflicts, and class relocations, ensuring clear communication and continuity of operations.
• Provides logistical coordination support for campus-sponsored initiatives and engagement activities.

Office Administration

• Serves as the primary front-desk staff member for the Mason Square Administration Office, providing professional and customer-focused service to students, faculty, staff, and visitors.
• Responds to walk-in phone and email inquiries, resolves routine questions using established procedures, and escalates complex issues appropriately.
• Maintains and monitors generic email accounts and voicemail to ensure timely, consistent communication and responds to or escalates inquiries appropriately.
• Sorts, distributes, and tracks incoming mail and deliveries.
• Manages office supply inventory, uniforms, ID supplies, and parking validations, initiating replenishment requests and tracking usage.
• Processes routine departmental purchases and reconciles receipts in accordance with university procedures.
• Maintains directory listings, e.g., People Finder, internal contact lists, and reference materials to ensure accuracy.
• Ensures office signage, service notices, and communications are current and professionally presented.
• Assists with scheduling internal meetings, coordinating calendars, reserving rooms, and managing meeting logistics for leadership.
• Supports campus communication efforts, including formatting and coordinating content for newsletters and routine communications.
• Performs general clerical support, including document preparation, scanning, filing, and submission of routine work orders.

Required Qualifications

• High school diploma or equivalent
• Demonstrated experience in campus operations, facilities coordination, office administration, customer service, or related support functions
• Proficiency with Microsoft Office, email systems, and standard business software
• Strong organizational, communication, and interpersonal skills
• Ability to exercise sound judgment and manage multiple priorities with minimal supervision
• Ability to work independently while maintaining high standards of customer service and operational consistency

Preferred Qualifications

• Associates degree or coursework in business administration, facilities management, or related field
• Experience supporting campus operations or facilities in a higher education environment
• Experience in a public-facing office or customer service setting within a complex organization
• Familiarity with university systems, such as 25Live, Banner, Datawatch, eVA, and work order platforms
• Proficient in creating designs with Canva and executing campaigns via Mailchimp