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Assistant Branch Manager

Eckart, LLC

South Bend, IN

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JOB DETAILS
SKILLS
Budgeting, Coaching, Communication Skills, Corporate Policies, Cost Control, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Benefits, Employee Relations, Facilities and Maintenance, High School Diploma, Inventory Management, Leadership, Maintain Compliance, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Audit, Operational Strategy, Operational Support, Operations, Operations Processes, Performance Analysis, Performance Reviews, Problem Solving Skills, Resolve Customer Issues, Revenue/Sales Reporting, Safety/Work Safety, Sales Operations, Staff Requirements, Time Management, Training/Teaching, Vision Plan
LOCATION
South Bend, IN
POSTED
14 days ago
ASSISTANT BRANCH MANAGER
 
We are seeking a motivated and experienced Assistant Branch Manager to support daily branch operations and ensure exceptional service, efficient workflow, and strong team performance. This role partners closely with the Branch Manager to lead staff, oversee operational processes, and help drive branch growth and customer satisfaction.
 
WHY WORK FOR US
  • Medical, Dental, and Vision insurance after 30 days
  • 401K match after one year of service
  • Paid time off
  • Career growth
  • Paid Holidays
  • Company paid life policy
  • All full-time employees receive an employee discount at just 5% over Eckart’s cost.  
  • Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION
“Stock It, Know It, and Stand By It,”
 
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
 
DUTIES AND RESPONSIBILITIES
This position may be required to perform additional tasks, responsibilities, or duties as assigned:
  • Support the Branch Manager in overseeing daily branch operations and ensuring compliance with company policies
  • Assist in supervising, coaching, and developing branch staff to meet performance and service standards
  • Plan, direct and evaluate the operations of the branch team
  • Develop, implement and monitor detailed operations strategies and objectives
  • Monitor and manage inventory control
  • Ensure the provision of excellent customer service
  • Maintain high levels of customer satisfaction and client retention levels
  • Implement and execute the Company’s marketing strategy as supported through head office marketing department
  • Build and retain an effective team
  • Lead, coach and motivate the team to achieve goals
  • Model and champion Eckart LLC values and mission
  • Attain budgeted revenue expectations
  • Set expectations for each of Eckart LLC staff including customer expectations and quota achievement
  • Measure the activities of staff
  • Resolve customer concerns and complaints in a courteous, professional manner.
  • Determine staffing requirements and oversee the hiring of staff with support of the HR department
  • Maintain current general knowledge of Employee Benefits
  • Create a safe environment for the discussion and resolution of issues and concerns
  • Work in concert with other branches to assure congruence with Company operations.
  • Complete various sales and operations reports
  • Conduct regular branch team performance evaluations
  • Ensure that all personnel comply with Company policies, procedures and ethical standards
  • Ensure compliance with Eckart LLC standards for cost control, waste reduction, quality, safety, and on-time delivery
  • Provide leadership for employee relations through effective communications, coaching, training, and development
EXPERIENCE AND EDUCATION
  • Minimum a high school diploma or equivalent
  • Post Secondary education in Business, Marketing, or related field
  • Demonstrated ability to provide superior customer service
  • Ability to lead and effectively supervise professional and non-professional staff
  • Proficient with Microsoft Office (Outlook, Word, Excel)
  • Ability to effectively communicate, both verbally and written
  • Industry experience will be considered an asset


About the Company

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Eckart, LLC