This role in Retail Banking's Branch Network supports the Branch Manager by managing customer relationships, overseeing branch operations, and supervising staff to deliver excellent service.
Key responsibilities include educating clients on products and digital banking, processing loans, referring partnership solutions, and ensuring compliance and documentation.
The position also involves fostering a sales culture, coaching staff, conducting staff meetings, and maintaining branch standards.
Additional duties include managing daily branch operations, opening/closing procedures, handling client transactions, overseeing reports, and supporting personnel management tasks such as performance reviews, scheduling, and hiring.
Compliance with banking laws and regulations is essential.
Qualifications include a high school diploma, 3-5 years of branch experience, strong customer service, decision-making, and supervisory skills.
Availability for Saturday hours and travel is required.