Division Retail Banking
Department Various - Branch Network
Reports to Branch Manager
Status Non-Exempt
Grade 8
Pay Range 21.55 - 36.63
Salary range updated 2262026. Actual compensation within the pay range will be determined based on factors including but not limited to skills prior relevant experience and specific work location.
Location New Hartford NY
Purpose
Objective Assists the Financial Center Manager with growing the Bank by managing customer relationships directing branch operations supervising team members and while ensuring that the entire team is consistently providing excellent customer service.
Key Accountabilities
Educates clients on our products and services offered in the branches and digitally. Initiates processes and closes various loans including Consumer Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth Insurance Cash Management and Mortgage. Lead through lobby management ensure prompt welcomes of assistance to clients and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35
Assists Financial Center Manager in buildingmanaging sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees by educating coaching developing and training employees. Monitors quality and efficiency of client experience in the branch including the Branch Consistency Standards. Communicates Bank policies programs and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products services and promotions and educates and supports the entire branch team. 35
Provides ongoing assistance in managing day-to-day branch operations opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer andor client service line. Conducts andor approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports may oversee monthly branch audit process. 20
Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10
Ensures compliance with all banking laws rules regulations and prescribed policiespracticesprocedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.
Education
High school diploma or equivalent
Experience
3-5 years of branch banking experience
Demonstrated ability in decision making handling difficult situations initiative and leadership
Skills & Knowledge
Excellent customer servicesales skills
Decision making and problem-solving skills
Writtenverbal communication skills
Ability to handle multiple tasks
Strong interpersonal skills
Supervisorymanagement skills
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin. If you would like to contact us regarding the accessibility of our website need assistance completing the application process or would like to request alternative methods of applying please contact us athrberkshirebank.com.