ATM, Banking Operations, Banking Services, Cash Management, Communication Skills, Computer Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Analysis, Develop and Maintain Customers, Establish Priorities, High School Diploma, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operations, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Sales, Writing Skills
Assumes responsibility for daily routine branch operations as assigned. Assists in the efficient utilization and control of man hours while ensuring adequate coverage and extraordinary service. Performs a variety of duties to assist customers on the banking floor to include receiving, paying out and keeping of accurate records for all the monies involved in paying and receiving transactions. Assumes responsibility for the banking center's cash management program including vault, ATM, teller cash and scanning work on a daily basis. Performs customer service actively on the banking center floor. Establishes and maintains good customer relations with present customers to retain and expand existing banking relationships and solicits new business from non-customers in the areas of Deposit, Loan and Trust products and services. Serves as backup to the Banking Center Leader (BCL) as assigned.
SKILLS, KNOWLEDGE, AND/OR ABILITIES
- Knowledge of Bank operational policies and procedures in the areas of teller, ATM, cash management and customer service
- Knowledge of the Bank's products and services
- Excellent interpersonal skills
- Self-disciplined with the ability to work independently
- Excellent written and verbal communication skills
- Sales experience
- Excellent organization skills
- Good record-keeping skills
- Ability to analyze data as well as situations
- Ability to present oneself professionally
- Ability to maintain confidentiality
- Ability to prioritize and to be flexible
- Ability to lead others
- Problem solving skills
- Strong computer skills to include Microsoft Word, Excel & Outlook
EDUCATION, TRAINING, AND/OR EXPERIENCE
- High school diploma or GED
- Teller experience required
- A minimum of 2 years banking or related experience required
- Sales experience preferred