Assistant Account Manager (P&C)

Job Overview As an Assistant Account Manager in Mid‑South Specialties, you will be responsible for the operational aspects of an account and day‑to‑day activities. The role requires a positive, coachable attitude, strong multitasking and prioritizing skills.Location Duluth, Georgia. In‑office position, Monday‑Friday.What You'll Do Act as client advocate always.Maintain a positive relationship and excellent communication with client and co‑workers.Respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. Strive to resolve all inquiries during first communication.Handle certificate requests.Follow up on notices of cancellation.Issue Auto ID cards.Process policy change requests.Check mailbox daily.Perform online rating for small business.Follow up for renewal policy issuance.Prepare renewal proposals.Create binders.Manage invoicing.Conduct process audits.Post documents to EPIC portal.Obtain loss runs.Complete policy checklists.Obtain premium finance quotes.Perform paperless filing.Create loss summary tracking.Prepare Acord applications.Become a student of the business and seek insurance knowledge through training and education.What You'll Bring High school or GED education required; college graduate preferred.P&C insurance license or related work experience preferred.If not currently licensed, must obtain license within 90 days of hire.Working knowledge of computers and relevant software applications (e.g., MS Office, Outlook).Skills and Abilities Excellent written, verbal, listening and organizational skills.Strong language, mathematical, analytical and reasoning ability.Ability to work within a team environment.Demonstrate sense of urgency when responding to an inquiry.Ability to multitask and prioritize multiple projects.Attention to detail while meeting deadlines.Punctual and reliable.Attend internal and external training classes and seminars.Ability to keep information confidential.Compensation Base pay based on experience, skills, training, certifications and education; adjusted for internal equity and market data.Benefits EPIC offers generous benefits including paid time off, managed PTO, company‑observed holidays, early‑close days, parental and birth leave, referral bonus, employee recognition programs, Employee Resource Groups, pet insurance, identity theft protection, legal and family planning assistance, 401(k) matching, medical, dental and vision insurance, wellness programs, a 50/50 work culture, and charitable giving.EPIC embraces diversity and is committed to equal employment opportunity. We do not discriminate on the basis of any protected group status under any applicable law.#J-18808-Ljbffr