Asset Supervisor

Vivint

Provo, UT

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JOB DETAILS

LOCATION

Provo, UT

POSTED

2 days ago

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

In this role, you will supervise a team of about 3-4 individuals as you help them manage their workload, answer questions they may have, teach new processes and procedures, drive innovation, and promote a positive and productive working environment. As a leader on this team, you will help to grow and maintain a favorable working relationship with our direct-to-home Sales Representatives.

Primary Responsibilities:

+ Time clock, pay changes, and other employee profile adjustments

+ Monitor team questions and provide accurate and timely assistance

+ Prepare for and hold regular and productive team meetings

+ Ownership of projects assigned by leadership

+ Motivate, coach, and manage team members to achieve department performance expectations

+ Train team in diagnosing and resolving concerns effectively and efficiently

+ Handle escalated situations from sales representatives or customers of Vivint

+ Maintain a fun, hard-working culture and atmosphere

+ Demonstrate the Vivint Missions and Values

Required Skills:

+ Microsoft Office – PowerPoint, Teams, Excel, SharePoint

+ SuccessFactors (Preferred)

+ Salesforce (Preferred)

Required Education/Experience:

+ Must be 18 years old

+ High school diploma

+ Ability to obtain Utah Burglar Alarm DOPL license

+ Ability to successfully pass a background check

+ Experience leading and managing teams

+ Call center experience preferred

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

About the Company

Vivint

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.

By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.

We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Security and Surveillance

FOUNDED

1999

WEBSITE

https://www.vivint.com/