Analysis Skills, Cost Control, Customer Escalations, Customer Relations, Customer Support/Service, People Management, Process Analysis, Process Development, Process Improvement, Public/Media/Press/Analyst Relations, Risk Management, Service Level Agreement (SLA), Time Management, Training/Teaching
Duration: 06 months
Location: Jersey City, NJ 07310
This role is Asset Servicing Client Service. The role is responsible for being the single point of contact for internal and external clients in relation to any asset servicing queries, work with internal/external parties to investigate each query and provide an answer within the agreed SLA. They have to ensure timely and appropriate level of escalation pertaining to client-impacted issues. Client Service is expected to work closely with operations teams to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed. They should be able to Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received and identify any control gaps for necessary platform enhancements.
We expect the analyst to identify process improvements, analyze the impact the changes bring, and provide training to the respective processing team. This includes getting involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction and mitigate operational riske
eTeam Inc.
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