Assessment Services Manager (Promotional)

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorneyâs Office, the Medical Center, and the Superior Court) by the last day for filing. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications will only be accepted online.Â

DESCRIPTION

THE AGENCY

The primary mandated services of the Assessor''s Office include: locate and identify the ownership of all taxable property in Alameda County; determine the taxability of all property; determine the re-appraisability of property changing ownership or having new construction added; annually assess all real estate in accordance with the provisions of Article XIIIA of the State Constitution (Proposition 13); annually assess all taxable personal property at its fair market value; determine and apply all legal exemptions against these assessments; and surrender an accurate assessment roll to the Auditor''s Office prior to July 1st each year.

The Assessorâs Office mission is to provide timely and accurate appraisal services in a manner resulting in fair and equitable treatment for all Alameda County taxpayers. With a proposed staffing level of 175.47 fullâtime equivalent positions, this team of professionals provides mandated assessment services performed in accordance with the California Constitution, Revenue and Taxation Code, Government Code, and State Board of Equalization guidelines and directives.

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THE POSITION

Under general direction, to plan, organize, and direct the work of the various units of the Appraisal Support and Assessee Services sections of the County Assessorâs Office; to assign and supervise the work of subordinate supervisory clerical personnel; to determine eligibility on all claims for organizational exemption; to plan, coordinate, assign, evaluate and supervise the work of Assessorâs Technicians II/III processing organizational claims; to represent the Assessorâs Office before the Appeals Board Hearing Officer regarding denials of assessment exemptions and penalties for failure to file Change in Ownership Statements; and to do related work as required.

This single position class of Assessment Services Manager, located in the Assessorâs Office, is responsible for the overall management and supervision of the Appraisal Support and Assessee Services sections. These sections perform various tasks, including providing assessment and exemption information to the public, processing assessment reviews, researching assessment and tax-related problems, preparing correspondence for other property tax-related departments, processing homeowner exemption claims, property tax records retrieval and coordinating mailing of Assessorâs forms and questionnaires. The Assessment Services Manager is directly responsible for the review, determination and enrollment of all organizational exemption claims. This position represents the Assessorâs Office before the Appeals Board Hearing Officer regarding penalties levied for failure to file Change in Ownership Statements and denials for assessment exemption. The incumbent in this single position class reports to the Chief, Assessment Services Division.

For more detailed information about the job classification, visit: 2870 - Assessment Services Manager

MINIMUM QUALIFICATIONS

Either I

Experience:

The equivalent of one year of experience in the class of Assessment Supervisor I or an equivalent or higher supervisory classification in the Alameda County classified service (non-classified includes District Attorneyâs Office and Hospital Authority).

AND

Experience:

The equivalent of two years of recent, progressively responsible experience in property assessment work dealing with the reappraisability of changes in ownership, supplemental and escape assessment processes and calculations, or exemptions, as dictated by the Revenue and Taxation Codes.

Or II

Experience:

The equivalent of three years of recent, progressively responsible experience in property assessment work dealing with changes in ownership, supplemental and escape assessments or exemptions, as dictated by the Revenue and Taxation Codes in an Assessorâs Office or assessment-related government office, one year of which shall have been in a supervisory capacity.

License:

Possession of a valid California Motor Vehicle Operatorâs license.

Special Requirement:

Incumbents are required to furnish their own automobile to use on the job. Reimbursement for such use will be made.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

⢠Principles and practices of supervision, management, organization, training and administration applicable to government agencies.

⢠Employee disciplinary procedures.

⢠Organization, functions, and procedures of the Assessorâs Office.

⢠Appropriate provisions of the Revenue and Taxation Code and the Assessorâs Handbook related to land ownership and transfers of ownership and assessment appeals.

⢠Real estate terminology, land title deeds and other instruments of title conveyance, and real property descriptions.

⢠Methods of land title research and examination.

⢠Office methods, practices, procedures and record-keeping.

⢠An advanced integrated property assessment management system.

⢠The roles of other property tax-related departments (Recorder, Auditor-Controller, Treasurer-Tax Collector).

Ability to:

⢠Plan, organize, assign, coordinate, and supervise work of many diversified technical clerical personnel.

⢠Prepare business correspondence.

⢠Devise and adapt work procedures and record-keeping systems to meet organizational or procedural changes.

⢠Understand, interpret, and supervise the application of laws, rules, and written directions pertaining to property ownership.

⢠Establish and maintain cooperative relations with subordinates, superiors, and the public.

⢠Analyze data, drawing logical conclusions, and prepare reports.

⢠Use software applications specific to the Office of the Assessor.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

• Review of applicants'' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
• An oral interview which will be weighted as 100% of the candidates'' final examination score. The oral interview will be administered virtually and may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THE EXAMINATION

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the âWhat You Need to Knowâ section of our website, hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

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TENTATIVE RECRUITMENT AND SELECTION PLAN:Â

Deadline for Filing:Â Â

5:00:00 PM, Monday, August 10, 2026

Review of Minimum Qualifications:

August 20, 2026

• Civil Service Oral Examination/Department Hiring Interviews:

Week of September 14, 2026

Notification of Results:

 Week of September 21, 2026

• The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Reasonable Accommodation

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Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda Countyâs Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

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For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical â HMO & PPO Plans
• Dental â HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union
• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Employees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

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Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Angelica Cuevas, Human Resources Analyst

Human Resource Services, County of Alameda

(510) 271-5154 |Â Angelica.Cuevas@acgov.org

hrs.alamedacountyca.gov Â

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DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

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EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.