Adobe Creative Suite, Best Practices, Brand Marketing (Branding), Business Skills, Communication Skills, Cross-Functional, Customer Relations, Customer/Client Research, Detail Oriented, Digital Media, Documentation, Graphic Design, Information Architecture, Marketing, Marketing Campaign, Marketing Communications, Marketing Presentation, Multitasking, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Product Design, Product Development, Product Marketing, Prototyping, Requirements Management, Resolve Customer Issues, Social Media, Software Design, Software as a Service (SaaS), Stewardship, Team Player, Usability Engineering, Usability Testing, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Vendor/Supplier Planning, Web Design, Website Management, Wireframes, Writing Skills
POSITION SUMMARY: The Art Director, UX Design Lead is responsible for improving the experience, usability, and visual design of Miller Zell's digital products and platforms. Working closely with Product Development, IT, and business stakeholders, this role helps ensure digital tools are intuitive, effective, and aligned with business needs. The position also supports the Senior Art Director in maintaining consistency across Miller Zell's digital brand presence. It provides design support for marketing initiatives, digital communications, and other brand-related projects.
POSITION COMPETENCIES: Understands how people interact with systems, processes and digital tools and can identify opportunities to improve those experiences. Considers the full experience, including research, workflow design, journey mapping, interface design and implementation. Applies that understanding to create effective digital products, interfaces and workflows that support user needs, business goals and brand standards. Uses research, feedback and performance data to guide decisions and improve outcomes over time. Works collaboratively across departments, communicates ideas clearly and builds productive relationships with business, IT, product and marketing stakeholders.
JOB FUNCTIONS:
- Digital Product Experience
- User Research and Experience Improvement
- Brand Stewardship Across Digital Touchpoints
- Marketing and Communications Design Support
- Design Systems and Standards
- Cross-Functional Collaboration with Product, IT and Business Teams
ESSENTIAL JOB FUNCTIONS:
- Design and improve user experiences for internal and client-facing digital products
- Meet with users, stakeholders and project teams to understand needs, challenges and opportunities
- Create wireframes, prototypes, interface designs and supporting documentation
- Participate in user research, testing and feedback activities to identify opportunities for improvement
- Work closely with Product Managers, developers and business stakeholders throughout the product development process
- Help define and maintain design standards, templates and component libraries
- Ensure digital products align with Miller Zell brand standards and visual guidelines
- Partner with the Senior Art Director to maintain consistency across websites, applications and other digital touchpoints
- Provide design support for marketing campaigns, presentations, email communications, social media and website updates
- Present design concepts and recommendations to stakeholders and project teams
- Stay current on UX, accessibility, and digital design best practices and apply them where appropriate
POSITION REQUIREMENTS/QUALIFICATIONS:
Education: Bachelor's degree in design, user experience, graphic design, digital media or a related field.
Experience:
- 3–5 years of experience in UX design, digital design, product design, or a related field
- Experience designing websites, applications, or other digital experiences
- Experience working with cross-functional teams including product, technology, marketing and business stakeholders
- Portfolio demonstrating strong visual design, problem-solving, and user-centered thinking
- Experience with user research, usability testing or journey mapping preferred
- Experience with SaaS, enterprise or workflow-based applications preferred
Special Skills/Qualifications:
- Proficiency in Figma and Adobe Creative Suite
- Understanding of UX principles, interaction design and information architecture
- Ability to translate business requirements into practical design solutions
- Familiarity with responsive design and accessibility standards
- Strong written, verbal, and presentation skills
- Understanding of digital branding and visual systems
Desired Personal Qualities:
- Curious and interested in how people interact with products and systems
- Strong visual designer with attention to detail
- Practical problem solver
- Collaborative and easy to work with
- Strong communicator and active listener
- Adaptable and comfortable balancing multiple priorities
- Self-motivated, dependable, and accountable
- Passionate about creating clear, effective user experiences
CONTACTS / INTERACTS WITH: Employees, Clients, Product Teams, IT Teams, Marketing Teams, Vendors, and Strategic Partners