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Area Service Manager - Commercial Kitchen Equipment

Nextech

Huntington Beach, California

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JOB DETAILS
SALARY
$105,000–$105,000
SKILLS
Audiovisual, Budgeting, Coaching, Communication Skills, Corporate Policies, Corrective Action, Customer Relationship Management (CRM), Customer Satisfaction, Exceeded Sales Goal, Food Preparation, Forecasting, HVAC, Health Insurance, Internet Video, Leadership, Life Insurance, Maintenance - HVAC, Maintenance Services, Music and Audio Software, Needs Assessment, On Call, On Site Support, Operational Audit, Performance Reviews, Refrigeration, Sales, Scorecarding, Technical Leadership, Technical Support
LOCATION
Huntington Beach, California
POSTED
9 days ago
Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be Doing
The Area Service Manager (ASM) for Commercial Kitchen Equipment (CKE) oversees the hot-side and cold-side (refrigeration) Technicians in remote areas outside the typical ASM service territory. This role requires a technical leader with expertise in commercial kitchen equipment and refrigeration, a track record of high-quality workmanship, strong communication skills, and a commitment to ongoing self-improvement and education. The ASM of CKE is responsible for managing and supporting Technicians remotely, using augmented reality software for audio/video assistance, all while working from an office setting within an assigned regional area. The ideal candidate will have experience leading and managing commercial kitchen service technicians.
What Makes Nextech Different?
  • Excellent Health Insurance options including a FREE employee only option
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
  • FREE life insurance equal to your annualized pay rate
  • 401k with a 50% match up to the first 6% of your contributions
  • 7 paid Holidays
  • 2 paid Personal days
  • 10 paid Vacation days
Min CompensationUSD $105,000.00/Yr. Max CompensationUSD $125,000.00/Yr. Responsibilities
  • Recruits, hires, develops, and onboards the technician workforce in accordance with company policies (always the top priority)
  • Forecasts the company's technician needs and hires accordingly
  • Provides virtual technical support to technicians in remote areas using available resources, such as service manuals, videos, and online equipment libraries
  • Maintains an adequate number of technicians to meet and exceed area goals
  • Ensures technician productivity meets or exceeds the goals set during reviews or the hiring process
  • Hires, trains, and disciplines technicians as necessary
  • Ensures the market maintains sufficient work levels to support technicians (e.g., quality site surveys, sales, etc.)
  • Is involved in all callbacks, communicates with technicians, ensures callbacks are handled appropriately, and provides coaching to the technicians responsible
  • Handles escalated service issues related to field/technician concerns
  • Develops comprehensive training plans for assigned technicians, identifies training needs, and works with senior leadership to implement the training agenda
  • Conducts performance reviews and initiates corrective actions for underperforming technicians
  • Evaluates and performs annual technician reviews with VP approval
  • Creates and sends weekly activity schedules to VP, RSM, and OPS (reviews with VP every Friday for input and approval)
  • Participates in the management "on-call" rotation for after-hours calls
  • Serves as a positive role model and image for the technician group
  • Protects the company's image, appearance, and reputation
  • Consistently sets an example of safety
  • Enforces all company policies
  • Manages customer relationships for the assigned area
  • Reviews and assists in scheduling equipment changeouts, ensuring budgets meet company margin profiles and expectations
  • Investigates safety issues and submits reports to the VP, Director of Safety, and HR
  • Completes tasks in a safe, accurate, thorough, and alert manner
  • Upholds company policies and procedures
  • Works professionally with managers, supervisors, coworkers, customers, and the public
  • Other related job duties as assigned
  • Conducts mandatory weekly service meetings via Teams as scheduled, emphasizing technician performance through scorecards (limit to 1 hour maximum)

About the Company

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Nextech

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