Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Job Title Area Operations Leader
Location Pomona CA onsite
About Us
Imagine a company with technology leadership of over 160 years yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees customers shareholders and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids gasses and powers - to increase industrial productivity efficiency and sustainability. Supported by over 80 brands our products are used in various end-markets including life sciences food and beverage clean energy industrial manufacturing infrastructure and more. Across the globe were driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview
Compression Technologies & Services is hiring for an AreaOperationsLeader to join our team.
This positionis responsible forproviding the leadership for all activities in the value stream process from the time the customercenter receives the PO for an equipment or services sale through PO closure. This position has responsibilities to all processes within that oversight including service coordination daily process management order management parts inventory and shipment inside sales invoicing and collections and customer satisfaction for 7 customercenter locations across California Arizona Texas & Oklahoma.
Responsibilities
Monitor the order management process andidentifyprocess improvement opportunities to drive accuracy efficiency timeliness and customer satisfaction.
Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery.
Collaborate with service to ensureoptimalcustomer experience parts and resource availability and technician productivity. Visit customers on a regular basis to understand process challenges and customer requirements.
Effectively attract coach counsel train and develop all sales support operations employees.
Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels including customer serviceprocessand technical skills to the highest degree possible.
Proactively manage the workforce with cross-training and support to manage employee gapsleveragingstrengths and employee skill sets.
Maximize cash flow by ensuring invoices are generatedimmediatelyupon completion of work resolving disputesin a timely manner managing budgets and increasingutilizationof sales support operations team.
Create standard work processes where needed and ensure they are followed.
Improve transactional processesimpactingthe customer experience and increase overall customer satisfaction.
Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.
Requirements
Bachelors Degreerequiredin a related discipline Engineering Technical Marketing or Business preferred.
Individualmust have a minimum of 7years of experience in industrial product space preferably with a diverse product portfolio including service offerings.
Core Competencies
Leadership skills are essential.Individualmust have a minimum of 3years management experience preferably in acustomer-facingenvironment.
Work is completed through other employees so this person must excel at hiring developing training coaching leading and motivating a diverse workforce foroptimalresults.
Profit & Loss experience is critical.Individualmust have experience in forecasting needs obtaining resources and managing budgets.
A strategic business mindset is important. This individual must be able to support the Area General Leader increation ofa strategic business plan for growing the business through internal process improvements and lean strategies to positivelyimpactour market position.
Travel & Work ArrangementsRequirements
This positionmay be based inPhoenix AZ Dallas TX San Antonio TX Edmond OKwith occasional travelrequired30-50.
Pay Range
The total pay range for this role not including incentive opportunities is 120500 - 185400.
The pay range takes into account a wide range of factors that include a candidates skills experience and training licensure and certifications and geographic location. Hired applicant will be eligible to receive discretionarynondiscretionary annual bonuses and incentive compensation.
What We Offer
At Ingersoll Rand we embrace a culture of personal ownership - taking responsibility for our company our communities and our environment as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans dental and vision coverage as well as wellness programs. Additionally we provide life insurance a robust 401k plan paid time off and even an employee stock grant among other offerings. These benefits are our commitment to you so you can be your best at work and beyond.
Ingersoll Rand Inc. NYSEIR driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO.com.
Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.