At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Area Manager Partner Services.
As an Area Manager, you are responsible for coordinating the account management team for the key destinations managed out of the NYC office. We are looking for a candidate with a strong background to lead and develop a well performing team in order to support Booking.com BV’s acquisition of new hotels partners and optimizing the relationship with those already existing. You will also be responsible for the premium hotel groups in the assigned area. You support Booking.com BV by creating operational medium to long-term plans, quantity and quality reports, and are accountable for the long-term growth of the area, the accomplishment of targets as well as developing and coaching talents within your teams.
You will be reporting to the Regional Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.
What You'll Be Doing:
This role requires an individual with a strong background and hotel industry knowledge, accompanied by the ability to build relationships; highlight behaviors and key trends in the designated market; with a focus on availability, contract negotiation and supply. Main responsibilities include, but are not limited to:
Manage and motivate a team of Sr Account Managers and Account managers;
Use tools to analyze hotel/city performance and to prioritize actions;
Create operational plans;
Visit key/premium accounts and join team members on field trips, events, etc;
Responsible for area coverage, internal targets and long-term growth of the assigned area;
Be a medium for complaints and problems;
Support Booking.com BV in practicing allotment management; getting more availability and better rates;
Deliver quantity and quality reports for information support to Booking.com BV;
Advise hotels about strategies;
Assist Booking.com BV in marketing its brand name to hotels;
Support Booking.com BV in expanding hotel networks;
Lead and develop a well performing team;
Responsible for coverage of the appointed area
Support Booking.com BV’s strategy for hotel availability and supply
Analyze and identify existing areas;
Support Booking.com BV in managing relationships for new hotel chains or for hotels, including visitations;
Implement promotions based on seasonality of the appointed area;
Monitor progress and manage performance of the hotel team for the appointed area;
Providing information support to Booking.com BV by conducting thorough competitor research and analysis reporting in order to gain competitive edge on hotel availability and supply
Demonstrate outstanding analytical ability to work with national groups to promote growth.
What You'll Bring:
Customer focused, independent, sense of responsibility and target focused;
Excellent communication and commercial skills;
A minimum 4 years overall leadership experience;
Excellent understanding of the hotel industry, NYC market is a plus
Proactive, sense of responsibility and ability to work independently;
Business focused;
Positive attitude;
Valid driver's license;
Availability to travel up to 50%.
Required Education and Experience:
Extensive knowledge of Booking.com formula and processes a plus;
5 - 7 years+ of experience in a relevant function;
2 - 5 years+ proven management experience;
University level degree.
What We'll Provide:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
Medical, life, and disability insurance*
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
Collaborative, friendly and diverse culture
Referral Program
This role does come with relocation assistance
This role doesn't come with visa assistance
For New York this role will have a salary range of: $185,500 - $206,100
Additional Annual or Quarterly bonus potential (role dependant)
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.