Area Customer Service Coordinator

Metasys Technologies, Inc.

New Britain, CT

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Background Investigation, Best Practices, Business Operations, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Collection, Develop and Maintain Customers, Driver's License, Expense Reports, File Management, High School Diploma, Hospital, Insurance, Legal, Lift/Move 50 Pounds, Maintain Compliance, Manufacturing, Material Moving, Microsoft Office, Onboarding, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Printing, Problem Solving Skills, Process Improvement, Safety/Work Safety, Service Delivery, Warehousing, Willing to Travel

LOCATION

New Britain, CT

POSTED

Today

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator New Britain, CT (onsite) 3+Month Contract (temp to perm) M-F (8:00 AM - 5:00 PM) Driving is required This position supports daily operations, implementations, service expansions, and administrative functions across multiple customer sites throughout Connecticut. The role requires traveling between locations to provide coverage for mailroom services, print production, reception, and general office support in environments including legal, insurance, hospital, and manufacturing facilities. Candidates must be adaptable, customer-focused, and comfortable working in different settings while supporting operational excellence and service delivery. Responsibilities Support daily operations for contracted services across multiple customer accounts within the assigned area Provide coverage for mailroom services, print production, reception, and administrative support as needed Travel between sites throughout the day to cover absences, vacations, training, implementations, and operational needs Assist management with process improvements, procedural testing, compliance checks, and operational best practices Support implementation of new customer accounts and service expansions Assist with onboarding and cross-training team members Maintain and review site procedure guides for accuracy and compliance Perform routine inspections to ensure safety, service quality, and operational compliance Deliver excellent customer service and maintain a customer-focused environment Respond quickly to customer and end-user requests while resolving or escalating issues appropriately Collect operational data and assist with monthly reporting requirements Communicate effectively with customers, management, and onsite teams Perform physical tasks including standing, walking, bending, lifting, pushing, and moving materials or equipment as needed Requirements High school diploma plus at least 12 months of related work experience; post-secondary education preferred Reliable transportation, valid drivers license, and willingness to travel locally between sites throughout Connecticut, including distances up to 50 miles Ability to work flexible schedules including early mornings, evenings, weekends, or changing site assignments as required Previous mailroom, office services, reception, or print production experience preferred but not required Strong customer service, communication, problem-solving, and organizational skills Ability to adapt quickly to changing environments and priorities Intermediate computer skills including Microsoft Office, file management, and navigating network folders Ability to work independently and within a team environment Ability to stand for extended periods and lift or move up to 50 lbs. Comfortable working in office and warehouse-style environments with varying responsibilities Ability to maintain accurate expense reporting and follow operational procedures Business casual dress code required Mileage reimbursed at $0.72 per mile; parking is free or reimbursable depending on location Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/