Area Consumer Services Manager (Internal Only) (REPOST) - Gaffney Area Office

State of South Carolina

Gaffney, SC

JOB DETAILS
SALARY
$61,389–$70,300 Per Year
SKILLS
Communication Skills, Compensation and Benefits, Customer Service Management, Customer Support/Service, Equal Employment Opportunity (EEO), Health Insurance, People Management, Performance Metrics, Presentation/Verbal Skills, Reporting Skills, Strategic Planning, Training/Teaching
LOCATION
Gaffney, SC
POSTED
11 days ago

Area Consumer Services Manager (Internal Only) (REPOST) - Gaffney Area Office

Salary

$61,389.00 - $70,300.00 Annually

Location

Cherokee County, SC

Job Type

FTE - Full-Time

Job Number

186641

Agency

Vocational Rehabilitation Department

Division

Gaffney Area Office

Opening Date

06/02/2026

Closing Date

6/12/2026 5:00 PM Eastern

Class Code:

GA66

Position Number:

186641

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN09

Hiring Range - Min.

$61,389.00

Hiring Range - Max.

$70,300.00

Opening Date

06/02/2026

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Applicants must submit the internal application before 5 PM on the closing date. Resumes/cover letters are welcome but please include all current and previous work history and education on the State Application as the resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Special accommodations needed for interviewing must be requested in advance by calling Human Resources (803-896-6500).

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

  • Description
  • Benefits
  • Questions

Job Responsibilities

This is an internal posting for current VR employees only.

In this position you will be responsible for the following:

  • Develop and facilitate local training for all staff members to ensure implementation and coordination of the Workforce Innovation and Opportunity Act (WIOA) performance measures.
  • Coordinate training for all staff on a regular basis in the interpretation and implementation of Consumer Services Policy, including the application and eligibility process, vocational assessment, disability management, training and job search/placement assistance to ensure area office success.
  • In coordination with the Area Supervisor, assume responsibility of a vacant caseload.
  • In coordination with your team, assist with providing services, such as training and employment opportunities, for transition students.
  • Serve as a member of the local area management team to assist in the development, implementation, and execution of a strategic plan to meet the needs of the area office and job readiness training center, consumers and businesses.

Minimum and Additional Requirements

  • Masters degree and attainment of the CSPD state standard for counselors, with a minimum of five years related experience.
  • Four years of vocational rehabilitation experience in consumer service delivery and employer/job placement activities.

Preferred Qualifications

  • Knowledge of psychological, educational and developmental needs of educationally, socially or psychologically impaired individuals.
  • Knowledge of individual and group counseling techniques.
  • Knowledge of Agency policies and procedures.
  • Ability to establish and maintain effective working relationships.
  • Ability to supervise employees.
  • Ability to present clear an comprehensive oral and written reports.
  • Ability to organize and maintain a caseload as necessary.
  • Ability to communicate effectively.

Additional Comments

The South Carolina Vocational Rehabilitation Department is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The South Carolina Vocational Rehabilitation Department offers an exceptional benefits package for FTE positions that includes:

  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
  • Paid parental leave
  • Flexible work schedules
  • 15 days annual (vacation) leave per year
  • 15 days sick leave per year
  • 13 paid holidays
  • State Retirement Plan and Deferred Compensation Programs

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you a current employee with SCVRD?

  • Yes
  • No

02

Do you possess a Masters degree and attainment of the CSPD state standard for counselors, with a minimum of five years related experience. Four years of vocational rehabilitation experience in consumer service delivery and employer/job placement activities?

  • Yes
  • No

Required Question

Employer State of South Carolina

Agency Vocational Rehabilitation Department Address 1410 Boston Avenue

West Columbia, South Carolina, 29170

Phone 803-896-6500

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.

About the Company

S

State of South Carolina

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