JOB DESCRIPTION
The Area Coach of Operations ACO is responsible for overseeing operations of 7 - 15 stores with accountability for All in and be a role model of Workability Intensity & Integrity.
Being a Talent Finder - always seeking internally and externally. Recruiting high-caliber managerial candidates.
Developing Associates
Be a Champion of Guest Love by ensuring the delivery of exceptional Guest experience.
Continuously elevating Operation Standards.
Being an Inspirational Coach - energizing and elevating Talent.
Achieving financial targets.
Maximizing effectiveness by working closely with the Support Center team.
The ACO works on strengthening the connection between Field Operations and Team Panda in support of Panda Restaurant Groups vision.
The essential functions in this job description are not all-inclusive of the ACOs duties and responsibilities.
PeopleCulture Lives and cultivates Pandas Mission Culture and Values to ensure Panda Restaurant Groups vision is alive and in action.
RECRUITMENT
Recruits high caliber store management team and staffs stores effectively. Develops a pipeline of internal and external talent and successors for every store and Area management position.
People Development
Actively coaches store management in people development to build a bench of qualified Associates.
Engages in the Regions Area people planning process to assess internal talent and create IDPs for management and hourly Associates.
Training
Effectively communicates and trains store management on company policies procedures and financial reports analysis and on Operations standards.
Oversees the training of AMITs and GMITs delivered by Area Training Leaders TLs.
ASSOCIATE RELATIONS
Promotes a safe and empowering environment for Team Panda to listen appreciate and challenge each other.
Works effectively with HR in handling Associate relations claims.
GUEST EXCEPTIONAL GUEST EXPERIENCE
Coaches store team members on building connections with Guests.
Ensures operational standards that produce fantastic food service and ambiance.
BRAND AWARENESS
Builds brand awareness through community engagement.
Follows up on communication and implementation of local and national marketing initiatives and promotions.
GUEST RELATIONS
Coaches store management on resolving Guest relations issues related to products and Guest experience.
FINANCIAL
Provides operational expertise to store management to achieve business results.
Conduct operational effectiveness and efficiency reviews in assigned stores to ensure functional or project systems are applied and functioning as designed.
Compare review and analyze financial accounting reports including Profit and Loss Income Statement of all stores assigned detailed general ledger etc. and marketing and survey reports on spreadsheets charts and document findings of studies and prepare recommendations.
Accountable for Area financial results.
STRATEGIC PLANNING
Conducts strategic planning for the Area.
Coaches store management to identify opportunities to improve performance.
Develop action plans and follow up on the implementation.
STORE OPENINGS AND SITE SELECTION
Ensures successful new store openings working effectively with Marketing support.
Provides input into real estate site selection.
JOB REQUIREMENTS
Bachelors degree or associate degree Required
Minimum six months of Multi-Unit Manager experience Required
Six years work related experience Preferred
Food Certification Card Preferred
JOB RESPONSIBILITIES
Embody and teach Pandas Mission Values Culture and Environment
Extensive knowledge of all Operations standards and policies and procedures shares best practices with others
Thorough knowledge of financial measures and performance
Knowledge of how Area managed relates to and impacts Panda Restaurant Group Inc.
Knowledge of trends affecting the food service industry and competitive market
Strong leadership financial and time management skills
Exceptional people team building communication presentation listening training and assessment skills
Ability to influence others and facilitate processes
Ability to embrace change and pursue continuous learning
Contribute to building and sustaining the Panda Mission and Culture
Meet Area revenue and profitability goals
Meet Area staffing requirements and manage turnover
Minimize Associate relations and work safety issues through proactive coaching and counseling of Area store management
Ensure successful implementation of local and national marketing initiatives
Deliver exceptional Guest experience as reflected in Guest surveys and other input
WORK ENVIRONMENT
Frequent travel across assigned Area and to company meetings required
Pay Range 115000 - 135000
Within the range individual pay is determined using various factors including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time with or without advance notice.
HOW WE REWARD YOU
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical Vision Dental Voluntary Short-Term Disability Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off paid holidays bereavement funeral leave and Leave Share Program
Discounts at theme parks gym memberships and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability Life and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for details.
Candidates must meet and continue to meet if employed eligibility requirements for each benefit to qualify.
ADA STATEMENT
While performing duties counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs. stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment have effective verbal communication skills ability to adapt to a dynamic environment with changing priorities and the ability to manage conflicts difficult situations.
PANDA STRONG SINCE 1983
Founded in Glendale California we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2300 locations globally we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether its impacting our team or the communities we work in we are proud to be an organization that embraces family values.
YOURE WANTED HERE
Panda Restaurant Group Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity and does not discriminate on the basis of any characteristic protected by law including but not limited to sex gender including pregnancy childbirth lactation and related conditions gender expression race color religion national origin sexual orientation gender identity disability age ancestry medical condition genetic information marital status and veteran status. Additionally Panda Restaurant Group Inc. complies with all federal state and local laws regarding requests for workplace accommodation.
The Americans with Disabilities Act ADA prohibits discrimination against qualified individuals on the basis of disability.
Applicants are entitled to reasonable accommodations absent undue hardship to effectively participate in the application and hiring process for example sign language interpreters.
If you believe you require an accommodation for the application or interview process or for the position for which you are applying please reach out to TASupportPandaRG.com.